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Service Desk Engineer, Technology

at Point72

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Industry not specified

Service Desk Engineer, Technology

at Point72

Mid LevelNo visa sponsorshipCybersecurity

Posted 21 hours ago

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Compensation
Not specified

Currency: Not specified

City
Bengaluru
Country
India

The role of **Service Desk Engineer, Technology** involves managing and resolving hardware and software incidents across various tech environments. Key responsibilities include handling tickets through ServiceNow, using remote diagnostic tools to troubleshoot issues, and providing first-line support. Proficient in Windows OS, Office 365, and mobilized devices, with a minimum of 1-year experience in a similar role. Excellent communication skills and a customer-focused mindset are essential.

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Service Desk Engineer, Technology Career
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P72 Careers - Header
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margin-top: var(--p72-space-lg); } /* ========================================================= Mobile Menu Container ========================================================= */ .c-menu-mobile { bottom: 0; height: calc(100% - var(--p72-cookie-consent-height)); overflow-y: scroll; padding: calc(100px + 1.5rem) 1.5rem 1.5rem; padding: calc(var(--p72-header-height) + var(--p72-space-md)) var(--p72-space-md) var(--p72-space-md) var(--p72-space-md); position: fixed; right: 0; top: var(--p72-cookie-consent-height) !important; transform: translate3d(100%, 0, 0); transition: all 0.6s cubic-bezier(0.65, 0, 0.35, 1); transition: all var(--p72-animation-duration-long) var(--p72-animation-timing); visibility: hidden; width: 100%; z-index: 5; z-index: var(--p72-z-index-5); background-color: var(--p72-color-background); color: var(--p72-color-content); } /* ========================================================= Mobile Menu Open State Add class c-menu-mobile-is-active to body or parent ========================================================= */ @media (max-width: 767px) { .c-menu-mobile-is-active .c-menu-mobile { transform: translateZ(0); 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return; } const $ = jQuery; $(".js-button-load-more").on("click", () => { const hiddenItems = $(".js-filter-item.u-display--none").not(".ft-hidden"); const itemsToShow = hiddenItems.slice(0, 8); if (itemsToShow.length > 0) { const animatedCards = itemsToShow.find(".js-card-animate").get(); if (animatedCards.length > 0) { gsap.set(animatedCards, { opacity: 0, y: 12, filter: "blur(0.5px)", }); } itemsToShow.removeClass("u-display--none"); const filterContainer = $(".js-filter-container"); try { if (filterContainer.data("isotope")) { filterContainer.isotope("layout"); } } catch (error) {} if (animatedCards.length > 0) { gsap.to(animatedCards, { opacity: 1, y: 0, filter: "blur(0px)", duration: 0.4, ease: "power2.out", stagger: 0.04, }); } $(".js-button-load-more") .blur() .removeClass("active focus"); if (hiddenItems.length <= 8) { $(".js-button-load-more").hide(); } } }); } /* ========================================================================== Optional: Swiper timeline with horizontal scroll/drag behavior ========================================================================== */ /** * The bundle initializes a horizontal Swiper timeline. * * Requires Swiper and Navigation module. * * In the original minified code: * - fl = Swiper * - ml = Navigation module */ function initTimelineSwiper() { if (typeof Swiper === "undefined") { console.warn("Swiper is not available."); return; } // If using Swiper modules globally, adjust as needed. // Swiper.use([Navigation]); new Swiper(".js-timeline", { slidesPerView: 1, spaceBetween: "-10%", breakpoints: { 640: { slidesPerView: 2, }, 768: { slidesPerView: 3, }, 1024: { slidesPerView: 4, }, 1200: { slidesPerView: 5, }, }, direction: "horizontal", freeMode: true, navigation: { nextEl: ".swiper-button-next", prevEl: ".swiper-button-prev", }, }); } /* ========================================================================== Optional: Posts slider horizontal drag/scroll behavior ========================================================================== */ class PostsSlider { constructor() { this.sliders = document.querySelectorAll(".js-posts-slider"); this.swiperInstances = []; this.init(); } init() { if (!this.sliders.length) return; if (typeof Swiper === "undefined") { console.warn("Swiper is not available."); return; } // If using Swiper modules globally, adjust as needed. // Swiper.use([Navigation]); this.sliders.forEach((slider) => { const container = slider.querySelector(".js-posts-slider-container"); 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Service Desk Engineer, Technology

Apply Now
Experience

Experienced Professionals

Location

Bengaluru, India

Focus

IT Support

Business

Point72

A CAREER WITH POINT72’S TECHNOLOGY TEAM

As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.


What you’ll do

• Provide high‐quality technical support via phone, chat, email, and self‐service channels while delivering white‐glove service to global employees.

• Diagnose and resolve incidents across end‐user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications.

• Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management.

• Deliver first‐contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs.

• Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams.

• Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices.

• Participate in structured shift handovers and support follow‐the‐sun operational coverage.

• Identify opportunities for automation, self‐service enhancements, process improvements, and overall service optimization.

• Communicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure.

• Support operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline.


What’s required

• Bachelor’s degree in computer science or related discipline, or equivalent practical experience.

• 3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high‐volume environments.

• Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.

• Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‐aligned operations, and knowledge management practices.

• Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously.

• Professionalism, composure, and adaptability in fast‐paced environments with global user populations.

• Experience supporting financial services environments, including exposure to trading or market‐data platforms (e.g., Bloomberg).

• Flexibility to work in a 24x7 rotational shift model and willingness to operate in‐office five days per week.

• Strong analytical troubleshooting and root‐cause identification skills with high attention to detail and documentation quality.

• Relevant certifications such as HDI-SCA, CompTIA A+, ITIL Foundation (or willingness to obtain).

• Commitment to the highest ethical standards.


We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Health care benefits

• Maternity, Adoption & related leave policies

• Generous paternity and family care leave policies

• Employee Assistance Program & Mental wellness programs

• Transportation support

• Tuition assistance


About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.



Apply Now

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  • Résumé
  • Education background
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P72 Careers - Footer
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A CAREER WITH POINT72’S TECHNOLOGY TEAM

\n

As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.


What you’ll do

\n

• Provide high‐quality technical support via phone, chat, email, and self‐service channels while delivering white‐glove service to global employees.

• Diagnose and resolve incidents across end‐user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications.

• Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management.

• Deliver first‐contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs.

• Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams.

• Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices.

• Participate in structured shift handovers and support follow‐the‐sun operational coverage.

• Identify opportunities for automation, self‐service enhancements, process improvements, and overall service optimization.

• Communicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure.

• Support operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline.


What’s required

\n

• Bachelor’s degree in computer science or related discipline, or equivalent practical experience.

• 3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high‐volume environments.

• Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.

• Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‐aligned operations, and knowledge management practices.

• Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously.

• Professionalism, composure, and adaptability in fast‐paced environments with global user populations.

• Experience supporting financial services environments, including exposure to trading or market‐data platforms (e.g., Bloomberg).

• Flexibility to work in a 24x7 rotational shift model and willingness to operate in‐office five days per week.

• Strong analytical troubleshooting and root‐cause identification skills with high attention to detail and documentation quality.

• Relevant certifications such as HDI-SCA, CompTIA A+, ITIL Foundation (or willingness to obtain).

• Commitment to the highest ethical standards.


We take care of our people

\n

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Health care benefits

• Maternity, Adoption & related leave policies

• Generous paternity and family care leave policies

• Employee Assistance Program & Mental wellness programs

• Transportation support

• Tuition assistance


About Point72

\n

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.


\n
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When you work here, we provide:\u003C/p\u003E\u003Cp\u003E• Health care benefits\u003C/p\u003E\u003Cp\u003E• Maternity, Adoption & related leave policies\u003C/p\u003E\u003Cp\u003E• Generous paternity and family care leave policies\u003C/p\u003E\u003Cp\u003E• Employee Assistance Program & Mental wellness programs\u003C/p\u003E\u003Cp\u003E• Transportation support\u003C/p\u003E\u003Cp\u003E• Tuition assistance\u003C/p\u003E\u003Cbr\u003E\u003Ch3\u003EAbout Point72\u003C/h3\u003E\\n\u003Cp\u003EPoint72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry\'s brightest talent by cultivating an investor-led culture and committing to our people\'s long-term growth. 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Service Desk Engineer, Technology

at Point72

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Service Desk Engineer, Technology

at Point72

Mid LevelNo visa sponsorshipCybersecurity

Posted 21 hours ago

No clicks

Compensation
Not specified

Currency: Not specified

City
Bengaluru
Country
India

The role of **Service Desk Engineer, Technology** involves managing and resolving hardware and software incidents across various tech environments. Key responsibilities include handling tickets through ServiceNow, using remote diagnostic tools to troubleshoot issues, and providing first-line support. Proficient in Windows OS, Office 365, and mobilized devices, with a minimum of 1-year experience in a similar role. Excellent communication skills and a customer-focused mindset are essential.

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Service Desk Engineer, Technology Career
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P72 Careers - Header
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color: #18181a !important; } .c-menu-mega-careers ul a:focus, .c-menu-mega-careers ul a:hover { color: #b08725 !important; color: var(--p72-color-content-stronger) !important; } li.c-menu-mobile__menu-item > a.c-menu-mobile__link, li.c-menu-mobile__menu-item > a.c-menu-mobile__link span { color: #18181a !important; } li.c-menu-mobile__menu-item > a.c-menu-mobile__link:hover, li.c-menu-mobile__menu-item > a.c-menu-mobile__link:hover span { color: var(--p72-color-content-stronger, #b08725) !important; } li.c-menu-mobile__menu-item > a.c-menu-mobile__link, li.c-menu-mobile__menu-item > a.c-menu-mobile__link span { color: #18181a !important; } li.o-icon > a.o-icon:hover, li.o-icon > a.o-icon:hover span { color: var(--p72-color-content-stronger, #b08725) !important; } .o-button--outlined { background-color: transparent; color: black; border: 1px solid black; transition: all 0.3s ease; } .o-button--outlined:focus, .o-button--outlined:hover { background-color: var(--p72-color-button-background, #b08725); border-color: var(--p72-color-button-background, #b08725); color: var(--p72-color-button-text, #f5f4ee); } .c-menu-mega { opacity: 0; visibility: hidden; transform: translateY(5px); transition: opacity 0.15s ease-out, transform 0.15s ease-out; will-change: opacity, transform; } body.header-scrolled .c-header { top: var(--p72-cookie-consent-height, 0px) !important; } body.header-scrolled .c-menu-mobile { /*top: 0 !important;*/ } /* Header common style */ .c-header, .c-header.l-wrap, .c-header .l-wrap { transition: none !important; will-change: auto; } /* Optional: reset header when scrolled */ body.header-scrolled .c-header, body.header-scrolled .c-header.l-wrap, body.header-scrolled .c-header .l-wrap { top: 0 !important; } @media only screen and (max-width:768px) { .c-cookie-consent__container { padding: 8px 10px !important; } body.header-scrolled .c-header, body.header-scrolled .c-header.l-wrap { padding-top: 13px; !important; } body.header-scrolled .c-header .l-wrap { padding-top: 13px; !important; } .c-cookie-consent__content p,.c-cookie-consent__content a { max-width: 100% !important; font-family:"Aptos", sans-serif; font-size:14px !important; line-height:18.2px !important; } } /* ========================================================= Combined CSS: c-menu-mobile + u-hide-after--md + u-spacing--lg Includes required variables + hamburger related CSS ========================================================= */ /* ========================================================= Required Variables ========================================================= */ :root { --p72-header-height: 100px; --p72-space-xxs: 0.25rem; --p72-space-xs: 0.5rem; --p72-space-sm: 0.75rem; --p72-space: 1rem; --p72-space-md: 1.5rem; --p72-space-lg: 2rem; --p72-animation-duration: 0.4s; --p72-animation-duration-long: 0.6s; --p72-animation-timing: cubic-bezier(0.65, 0, 0.35, 1); --p72-z-index-5: 5; --p72-border-width: 1px; --p72-font-family-secondary: Aptos, sans-serif; --p72-font-weight-bold: 700; --p72-font-size-heading-xs: 1.25rem; --p72-line-height-tight: 1.1; --p72-letter-spacing-wide: 0.06em; --p72-typography-heading-xs: var(--p72-font-weight-bold) var(--p72-font-size-heading-xs) / var(--p72-line-height-tight) var(--p72-font-family-secondary); --p72-color-brand-cream: #f5f4ee; --p72-color-brand-gold: #b08725; --p72-color-brand-slate: #505a6b; --p72-color-brand-charcoal: #18181a; --p72-color-background: var(--p72-color-brand-charcoal); --p72-color-content: var(--p72-color-brand-cream); --p72-color-content-stronger: var(--p72-color-brand-gold); --p72-color-border: var(--p72-color-brand-slate); --p72-cookie-consent-height: 0px; --p72-icon-size-sm: 0.9375rem; } /* ========================================================= Utility: u-hide-after--md Hidden after medium breakpoint ========================================================= */ @media (min-width: 769px) { .u-hide-after--md { display: none !important; } } /* ========================================================= Utility: u-spacing--lg Adds large vertical spacing between direct children ========================================================= */ .u-spacing--lg > * + * { margin-top: 2rem; margin-top: var(--p72-space-lg); } /* ========================================================= Mobile Menu Container ========================================================= */ .c-menu-mobile { bottom: 0; height: calc(100% - var(--p72-cookie-consent-height)); overflow-y: scroll; padding: calc(100px + 1.5rem) 1.5rem 1.5rem; padding: calc(var(--p72-header-height) + var(--p72-space-md)) var(--p72-space-md) var(--p72-space-md) var(--p72-space-md); position: fixed; right: 0; top: var(--p72-cookie-consent-height) !important; transform: translate3d(100%, 0, 0); transition: all 0.6s cubic-bezier(0.65, 0, 0.35, 1); transition: all var(--p72-animation-duration-long) var(--p72-animation-timing); visibility: hidden; width: 100%; z-index: 5; z-index: var(--p72-z-index-5); background-color: var(--p72-color-background); color: var(--p72-color-content); } /* ========================================================= Mobile Menu Open State Add class c-menu-mobile-is-active to body or parent ========================================================= */ @media (max-width: 767px) { .c-menu-mobile-is-active .c-menu-mobile { transform: translateZ(0); visibility: visible; } body.c-menu-mobile-is-active { overflow: hidden; } } /* ========================================================= Mobile Menu Item ========================================================= */ .c-menu-mobile__menu-item { border-bottom: 1px solid #505a6b; border-bottom: var(--p72-border-width) solid var(--p72-color-border); display: flex; flex-flow: column nowrap; gap: 0.25rem; gap: var(--p72-space-xxs); overflow: hidden; width: 100%; } /* ========================================================= Mobile Menu Link / Button ========================================================= */ .c-menu-mobile__link { align-items: center; background: transparent; border: none; color: #f5f4ee; color: var(--p72-color-content); cursor: pointer; display: flex; font: 700 1.25rem/1.1 Aptos, sans-serif; font: var(--p72-typography-heading-xs); gap: 0.25rem; gap: var(--p72-space-xxs); justify-content: space-between; letter-spacing: 0.06em; letter-spacing: var(--p72-letter-spacing-wide); padding: 0.75rem 0; padding: var(--p72-space-sm) 0; text-transform: uppercase; transition: color 0.4s cubic-bezier(0.65, 0, 0.35, 1); transition: color var(--p72-animation-duration) var(--p72-animation-timing); width: 100%; text-align: left; } @media (max-width: 768px) { .c-menu-mobile__link { font-size: 1.0625rem; } } .c-menu-mobile__link:focus, .c-menu-mobile__link:hover { color: #b08725; color: var(--p72-color-content-stronger); } .c-menu-mobile__link svg { height: var(--p72-icon-size-sm); min-width: var(--p72-icon-size-sm); width: var(--p72-icon-size-sm); } /* ========================================================= Mobile Sub Menu ========================================================= */ .c-menu-mobile--sub-menu { display: none; } .c-menu-mobile--sub-menu ul { display: flex; flex-direction: column; gap: 0.25rem; gap: var(--p72-space-xxs); margin-bottom: 0.75rem; margin-bottom: var(--p72-space-sm); list-style: none; padding: 0; } .c-menu-mobile--sub-menu a { color: #f5f4ee; color: var(--p72-color-content); text-decoration: none; } @media (max-width: 768px) { .c-menu-mobile--sub-menu a { font-size: 0.875rem; } } .c-menu-mobile--sub-menu a:focus, .c-menu-mobile--sub-menu a:hover { color: #b08725; color: var(--p72-color-content-stronger); } /* Show submenu when menu item is active */ .c-menu-mobile__menu-item.this-is-active .c-menu-mobile--sub-menu { display: block; } /* ========================================================= Header Style When Mobile Menu Is Active ========================================================= */ .c-menu-mobile-is-active .c-header { backdrop-filter: blur(0); border-color: #505a6b; border-color: var(--p72-color-border); } /* ========================================================= Hamburger Button Base ========================================================= */ .o-button-hamburger { align-items: center; -webkit-appearance: none; -moz-appearance: none; appearance: none; background: transparent; border: none; color: #f5f4ee; color: var(--p72-color-content); cursor: pointer; display: flex; height: 50px; padding: 0; --p72-hamburger-line-height: 1px; --p72-hamburger-line-spacing: 6px; --p72-hamburger-line-width: 25px; --p72-hamburger-lines-total-height: calc( var(--p72-hamburger-line-spacing) * 2 + var(--p72-hamburger-line-height) * 3 ); } .o-button-hamburger__label { font: 700 1rem/1.1 Aptos, sans-serif; letter-spacing: 0.06em; letter-spacing: var(--p72-letter-spacing-wide); text-transform: uppercase; } .o-button-hamburger__lines { height: var(--p72-hamburger-lines-total-height); margin-left: 0.25rem; margin-left: var(--p72-space-xxs); position: relative; transition: transform 0.5s ease-in-out; width: var(--p72-hamburger-line-width); } .o-button-hamburger__line { background-color: currentcolor; height: var(--p72-hamburger-line-height); left: 0; position: absolute; transition: transform 0.3s ease, top 0.3s ease, opacity 0.3s ease; width: 100%; } .o-button-hamburger__line:first-child { top: 0; } .o-button-hamburger__line:nth-child(2) { top: calc( var(--p72-hamburger-line-spacing) + var(--p72-hamburger-line-height) ); } .o-button-hamburger__line:nth-child(3) { top: calc( (var(--p72-hamburger-line-spacing) + var(--p72-hamburger-line-height)) * 2 ); } /* ========================================================= Hamburger Active Animation Triggered by .c-menu-mobile-is-active ========================================================= */ .c-menu-mobile-is-active .o-button-hamburger__line:first-child { top: 50%; transform: rotate(45deg); } .c-menu-mobile-is-active .o-button-hamburger__line:nth-child(2) { opacity: 0; } .c-menu-mobile-is-active .o-button-hamburger__line:nth-child(3) { top: 50%; transform: rotate(-45deg); } /** * Extracted scroll-related functionality from the bundled app. * * Requires: * - GSAP * - ScrollTrigger * - Optional: jQuery if using the jQuery-based class add below * * If you are using ES modules: * * import gsap from "gsap"; * import ScrollTrigger from "gsap/ScrollTrigger"; * * gsap.registerPlugin(ScrollTrigger); */ /* ========================================================================== Cookie consent scroll/resize height tracking ========================================================================== */ const COOKIE_NOTICE_KEY = "p72_cookie_notice_dismissed"; const cookieConsentScroll = { _raf: null, _scrollBound: false, _onScroll: null, isDismissed() { try { return sessionStorage.getItem(COOKIE_NOTICE_KEY) === "1"; } catch (error) { return false; } }, setDismissed() { try { sessionStorage.setItem(COOKIE_NOTICE_KEY, "1"); } catch (error) {} }, showBanner() { const banner = document.querySelector(".js-cookie-consent"); if (banner) { banner.classList.remove("is-hidden"); banner.classList.add("is-visible"); this.updateHeightVar(); this.bindScroll(); } }, hideBanner() { const banner = document.querySelector(".js-cookie-consent"); if (banner) { banner.classList.remove("is-visible"); banner.classList.add("is-hidden"); this.unbindScroll(); this.updateHeightVar(); } }, updateHeightVar() { const banner = document.querySelector(".js-cookie-consent"); let height = 0; if (banner && !banner.classList.contains("is-hidden")) { const rect = banner.getBoundingClientRect(); height = Math.min( Math.max(rect.bottom, 0), banner.offsetHeight ); } document.documentElement.style.setProperty( "--p72-cookie-consent-height", `${height}px` ); }, onScroll() { if (!this._raf) { this._raf = window.requestAnimationFrame(() => { this._raf = null; this.updateHeightVar(); }); } }, bindScroll() { if (!this._scrollBound) { this._scrollBound = true; this._onScroll = this.onScroll.bind(this); window.addEventListener("scroll", this._onScroll, { passive: true, }); window.addEventListener("resize", this._onScroll, { passive: true, }); } }, unbindScroll() { if (this._scrollBound) { this._scrollBound = false; window.removeEventListener("scroll", this._onScroll); window.removeEventListener("resize", this._onScroll); } }, observeHeight() { const banner = document.querySelector(".js-cookie-consent"); if (!banner || typeof ResizeObserver === "undefined") return; new ResizeObserver(() => this.updateHeightVar()).observe(banner); }, handleClose() { this.setDismissed(); this.hideBanner(); }, init() { const banner = document.querySelector(".js-cookie-consent"); if (banner) { if (this.isDismissed()) { this.updateHeightVar(); } else { this.showBanner(); } this.observeHeight(); } else { document.documentElement.style.setProperty( "--p72-cookie-consent-height", "0px" ); } }, }; /* ========================================================================== Smooth anchor scrolling with header offset ========================================================================== */ function getAnchorTarget(hash) { if (!hash || hash === "#") return null; const id = hash.startsWith("#") ? hash.substring(1) : hash; let target = document.getElementById(id); if (!target) { try { target = document.querySelector(hash); } catch (error) { return null; } } return target; } function scrollToElementWithHeaderOffset(element) { const headerHeight = parseInt( getComputedStyle(document.documentElement) .getPropertyValue("--p72-header-height") ) || 0; const top = element.getBoundingClientRect().top + window.pageYOffset - headerHeight; window.scrollTo({ top, behavior: "smooth", }); } function initSmoothAnchorScrolling() { document.addEventListener("click", function (event) { const link = event.target.closest( 'a[href^="#"]:not([href="#"])' ); if (!link) return; const href = link.getAttribute("href"); const target = getAnchorTarget(href); if (target) { event.preventDefault(); scrollToElementWithHeaderOffset(target); if (history.pushState) { history.pushState(null, null, href); } } }); if (window.location.hash) { setTimeout(() => { const target = getAnchorTarget(window.location.hash); if (target) { scrollToElementWithHeaderOffset(target); } }, 100); } } /* ========================================================================== GSAP ScrollTrigger animations ========================================================================== */ function initGsapScrollAnimations() { if (typeof gsap === "undefined" || typeof ScrollTrigger === "undefined") { console.warn("GSAP or ScrollTrigger is not available."); return; } gsap.registerPlugin(ScrollTrigger); document.querySelectorAll(".js-gsap-trigger").forEach((trigger) => { /** * Fade in on scroll */ const fadeItems = trigger.querySelectorAll(".js-gsap-fade-in"); if (fadeItems.length > 0) { fadeItems.forEach((item, index) => { gsap.to(item, { opacity: 1, duration: 0.8, ease: "power1.in", scrollTrigger: item, delay: 0.1 * index, }); }); } /** * Scale in on scroll */ const scaleItems = trigger.querySelectorAll(".js-gsap-scale-in"); if (scaleItems.length > 0) { scaleItems.forEach((item, index) => { gsap.to(item, { scale: 1, opacity: 1, duration: 0.8, ease: "power1.in", scrollTrigger: item, delay: 0.1 * index, transformOrigin: "center center", }); }); } /** * Slide up on scroll */ const slideUpItems = trigger.querySelectorAll(".js-gsap-slide-in-up"); if (slideUpItems.length > 0) { slideUpItems.forEach((item, index) => { gsap.to(item, { opacity: 1, y: 0, duration: 0.8, ease: "power1.in", scrollTrigger: item, delay: 0.1 * index, }); }); } /** * Card entrance animation * * Note: * In the original bundle this is inside `.js-gsap-trigger`, * but it is not actually tied to ScrollTrigger. It runs immediately. */ const cards = trigger.querySelectorAll(".js-card-animate"); if (cards.length > 0) { console.log("Found cards to animate:", cards.length); gsap.set(cards, { opacity: 0, y: 12, filter: "blur(0.5px)", clearProps: "none", }); gsap.to(cards, { opacity: 1, y: 0, filter: "blur(0px)", duration: 0.3, ease: "power2.out", stagger: 0.03, delay: 0.05, }); } }); /** * Generic scroll class trigger */ gsap.utils.toArray(".u-scroll-animation").forEach((element) => { ScrollTrigger.create({ trigger: element, start: "top 90%", onEnter: () => { element.classList.add("u-scroll-animate"); }, }); }); } /* ========================================================================== Load-more card animation ========================================================================== */ function initLoadMoreScrollRelatedAnimation() { if (typeof jQuery === "undefined") { console.warn("jQuery is not available."); return; } if (typeof gsap === "undefined") { console.warn("GSAP is not available."); return; } const $ = jQuery; $(".js-button-load-more").on("click", () => { const hiddenItems = $(".js-filter-item.u-display--none").not(".ft-hidden"); const itemsToShow = hiddenItems.slice(0, 8); if (itemsToShow.length > 0) { const animatedCards = itemsToShow.find(".js-card-animate").get(); if (animatedCards.length > 0) { gsap.set(animatedCards, { opacity: 0, y: 12, filter: "blur(0.5px)", }); } itemsToShow.removeClass("u-display--none"); const filterContainer = $(".js-filter-container"); try { if (filterContainer.data("isotope")) { filterContainer.isotope("layout"); } } catch (error) {} if (animatedCards.length > 0) { gsap.to(animatedCards, { opacity: 1, y: 0, filter: "blur(0px)", duration: 0.4, ease: "power2.out", stagger: 0.04, }); } $(".js-button-load-more") .blur() .removeClass("active focus"); if (hiddenItems.length <= 8) { $(".js-button-load-more").hide(); } } }); } /* ========================================================================== Optional: Swiper timeline with horizontal scroll/drag behavior ========================================================================== */ /** * The bundle initializes a horizontal Swiper timeline. * * Requires Swiper and Navigation module. * * In the original minified code: * - fl = Swiper * - ml = Navigation module */ function initTimelineSwiper() { if (typeof Swiper === "undefined") { console.warn("Swiper is not available."); return; } // If using Swiper modules globally, adjust as needed. // Swiper.use([Navigation]); new Swiper(".js-timeline", { slidesPerView: 1, spaceBetween: "-10%", breakpoints: { 640: { slidesPerView: 2, }, 768: { slidesPerView: 3, }, 1024: { slidesPerView: 4, }, 1200: { slidesPerView: 5, }, }, direction: "horizontal", freeMode: true, navigation: { nextEl: ".swiper-button-next", prevEl: ".swiper-button-prev", }, }); } /* ========================================================================== Optional: Posts slider horizontal drag/scroll behavior ========================================================================== */ class PostsSlider { constructor() { this.sliders = document.querySelectorAll(".js-posts-slider"); this.swiperInstances = []; this.init(); } init() { if (!this.sliders.length) return; if (typeof Swiper === "undefined") { console.warn("Swiper is not available."); return; } // If using Swiper modules globally, adjust as needed. // Swiper.use([Navigation]); this.sliders.forEach((slider) => { const container = slider.querySelector(".js-posts-slider-container"); if (!container) return; const prevButton = slider.querySelector(".js-posts-slider-prev"); const nextButton = slider.querySelector(".js-posts-slider-next"); const swiper = new Swiper(container, { slidesPerView: "auto", spaceBetween: 0, grabCursor: true, watchSlidesProgress: true, wrapperClass: "js-posts-slider-wrapper", slideClass: "js-posts-slider-card", navigation: { nextEl: nextButton, prevEl: prevButton, }, on: { init: function () { if (prevButton) { prevButton.classList.add("swiper-button-disabled"); prevButton.setAttribute("disabled", "disabled"); } }, slideChange: function () { if (prevButton) { if (this.isBeginning) { prevButton.classList.add("swiper-button-disabled"); prevButton.setAttribute("disabled", "disabled"); } else { prevButton.classList.remove("swiper-button-disabled"); prevButton.removeAttribute("disabled"); } } if (nextButton) { if (this.isEnd) { nextButton.classList.add("swiper-button-disabled"); nextButton.setAttribute("disabled", "disabled"); } else { nextButton.classList.remove("swiper-button-disabled"); nextButton.removeAttribute("disabled"); } } }, }, }); this.swiperInstances.push(swiper); }); } } /* ========================================================================== Main initializer ========================================================================== */ function initExtractedScrollFunctionality() { cookieConsentScroll.init(); initSmoothAnchorScrolling(); initGsapScrollAnimations(); initLoadMoreScrollRelatedAnimation(); initTimelineSwiper(); new PostsSlider(); } /* ========================================================================== DOM ready ========================================================================== */ document.addEventListener("DOMContentLoaded", () => { initExtractedScrollFunctionality(); });

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Service Desk Engineer, Technology

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Experience

Experienced Professionals

Location

Bengaluru, India

Focus

IT Support

Business

Point72

A CAREER WITH POINT72’S TECHNOLOGY TEAM

As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.


What you’ll do

• Provide high‐quality technical support via phone, chat, email, and self‐service channels while delivering white‐glove service to global employees.

• Diagnose and resolve incidents across end‐user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications.

• Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management.

• Deliver first‐contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs.

• Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams.

• Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices.

• Participate in structured shift handovers and support follow‐the‐sun operational coverage.

• Identify opportunities for automation, self‐service enhancements, process improvements, and overall service optimization.

• Communicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure.

• Support operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline.


What’s required

• Bachelor’s degree in computer science or related discipline, or equivalent practical experience.

• 3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high‐volume environments.

• Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.

• Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‐aligned operations, and knowledge management practices.

• Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously.

• Professionalism, composure, and adaptability in fast‐paced environments with global user populations.

• Experience supporting financial services environments, including exposure to trading or market‐data platforms (e.g., Bloomberg).

• Flexibility to work in a 24x7 rotational shift model and willingness to operate in‐office five days per week.

• Strong analytical troubleshooting and root‐cause identification skills with high attention to detail and documentation quality.

• Relevant certifications such as HDI-SCA, CompTIA A+, ITIL Foundation (or willingness to obtain).

• Commitment to the highest ethical standards.


We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Health care benefits

• Maternity, Adoption & related leave policies

• Generous paternity and family care leave policies

• Employee Assistance Program & Mental wellness programs

• Transportation support

• Tuition assistance


About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.



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A CAREER WITH POINT72’S TECHNOLOGY TEAM

\n

As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.


What you’ll do

\n

• Provide high‐quality technical support via phone, chat, email, and self‐service channels while delivering white‐glove service to global employees.

• Diagnose and resolve incidents across end‐user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications.

• Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management.

• Deliver first‐contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs.

• Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams.

• Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices.

• Participate in structured shift handovers and support follow‐the‐sun operational coverage.

• Identify opportunities for automation, self‐service enhancements, process improvements, and overall service optimization.

• Communicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure.

• Support operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline.


What’s required

\n

• Bachelor’s degree in computer science or related discipline, or equivalent practical experience.

• 3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high‐volume environments.

• Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.

• Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‐aligned operations, and knowledge management practices.

• Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously.

• Professionalism, composure, and adaptability in fast‐paced environments with global user populations.

• Experience supporting financial services environments, including exposure to trading or market‐data platforms (e.g., Bloomberg).

• Flexibility to work in a 24x7 rotational shift model and willingness to operate in‐office five days per week.

• Strong analytical troubleshooting and root‐cause identification skills with high attention to detail and documentation quality.

• Relevant certifications such as HDI-SCA, CompTIA A+, ITIL Foundation (or willingness to obtain).

• Commitment to the highest ethical standards.


We take care of our people

\n

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Health care benefits

• Maternity, Adoption & related leave policies

• Generous paternity and family care leave policies

• Employee Assistance Program & Mental wellness programs

• Transportation support

• Tuition assistance


About Point72

\n

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.


\n
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When you work here, we provide:\u003C/p\u003E\u003Cp\u003E• Health care benefits\u003C/p\u003E\u003Cp\u003E• Maternity, Adoption & related leave policies\u003C/p\u003E\u003Cp\u003E• Generous paternity and family care leave policies\u003C/p\u003E\u003Cp\u003E• Employee Assistance Program & Mental wellness programs\u003C/p\u003E\u003Cp\u003E• Transportation support\u003C/p\u003E\u003Cp\u003E• Tuition assistance\u003C/p\u003E\u003Cbr\u003E\u003Ch3\u003EAbout Point72\u003C/h3\u003E\\n\u003Cp\u003EPoint72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry\'s brightest talent by cultivating an investor-led culture and committing to our people\'s long-term growth. 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