Technical Account Manager
at Fortinet
Posted 2 hours ago
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- Compensation
- Not specified
- City
- Country
- Italy
Currency: Not specified
**Technical Account Manager - Network Security (Rome/Milan, Italy)** Leading global network security provider seeks a technical savvy Account Manager to build strategic relationships with enterprise customers. Key responsibilities include: - Serving as primary technical advisor for key accounts, understanding and addressing their business/technical needs. - Proactively identifying and resolving potential issues to maintain healthy mission-critical environments. - Implementing best practices and technical recommendations to enhance customer experience and optimize ROI. Required skills and qualifications: - Proven experience (5+ years) in Customer Success or Technical Account Management roles within the IT.Security domain. - Strong technical background with hands-on experience in managing Fortune 500 customer accounts. - Extensive knowledge of network security solutions, including Fortinet's product suite ( FortiGate, FortiMail, FortiManager, etc.). - Excellent communication, interpersonal, and problem-solving skills. - Fluency in Italian and English, both written and spoken. This role requires a senior-level candidate who can operate independently, build trusting relationships, and deliver results in a dynamic tech environment.
Location: Roma, Lazio, Italy
Office based 4 days a week in Rome or Milan
Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers.
As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical
environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.
If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products, then come and join our team.
Key Responsibilities:
Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
Take initiatives and ownership of customer incidents to drive for timely resolutions
Manage customer communications and expectations until the closure of each case
Participate in customer conference calls or face to face customer meetings
Produce service reports to summarize service activity and performance for key stakeholders
Report Software/Hardware related issues to R&D department and assure follow-up
Skills and Attributes Requirements:
Good understanding of data networking protocols, specifically TCP/IP, routing and switching
Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
Strong troubleshooting and problem solving skills
Face to face and remote customer management experience
Previous experience in a technical support position with telco or large enterprise space.
Strong interpersonal and communication skills
Previous experience on Fortinet products is an advantage
Educational and Experience Requirements:
Minimum of 6 years of experience in a technical support/post-sales role
Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience
Fortinet certification FCP, FCSS, FCX a distinct advantage or similar
Fluency in Italian + business level English
#LI-NC1
Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers. As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment. If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products, then come and join our team.
