Technical Account Mgr
at Fortinet
Posted an hour ago
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- Compensation
- Not specified
- City
- Country
- Argentina
Currency: Not specified
**Drive Technical Success as a Technical Account Manager in Buenos Aires** - **Manage** client networks; **collect** and **analyze** configuration and performance data - **Provide** strategic and tactical recommendations to enhance network security and routing - **Leverage** experience in network industry, preferably with CCNA, CCNP, or CCIE certifications - **Excel** in **customer service** and **communication**, ** sieb** English proficiency - **Proficient** in MS Office, scripting, and Windows Server applications - **Travel** as needed to client sites; **relevant** experience and network certifications preferred - **Location**: Buenos Aires, Argentina
Location: Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
Skills & Qualifications
- Relevant professional experience preferably in the network industry
- Solid network security and routing experiences
- Exceptional customer service orientation and strong communications skills
- Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
- Proficient with MS Word, PowerPoint, and Excel
- Scripting and Windows server app experience
- Willing to travel
- Advanced English level
Job duties
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and analysis of packet trace information
- Recommend actions based on analysis
- Customer education, deliver knowledge transfer like webinar or workshops
- Software recommendation, conduct bug scrubs reports
- Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
- Develop best practice deployment and troubleshooting methodology documentation
- Follow up technical cases and manage the right expectation until the closure of the cases
- Conduct weekly status conference calls with customers to report status of open issues and projects
- Conduct quarterly reports for your managed accounts
- Work closely and provide direct technical email and phone support to our customers in the LATAM Region
- Analysis of support request, completion of requests for information and documentation
- Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
