Introduction to the job: Works either in Customer Support or in BL Apps (AE, Brion or HMI) and can be located in the field as well as at HQ working on sustaining, NPI or customer projects. Interfaces with project leaders and mostly within own sector or project team. Has skill set of multiple competencies to practically make use of knowledge base to resolve issues that have known solution or deep knowledge of single competency enabling to solve new issues and demonstrate solution direction with own analysis. Role and responsibilities: Escalation support Contributes to service order actions and problem description clarification. New product / service development Creates basic diagnostics requirements for one specific use case. New product / service roll out Executes standard tasks and can lead part of the roll out of a new product or service. As an NPI deliverable; creates knowledge sharing material for future reference. Knowledge sharing Shares best known methods within the group or department. Operational excellence Improves operational efficiency and quality in own daily work and work of the team members. Signals gaps in process and proposes improvement within scope of team. Business Support Speaks up and triggers VoC. Evaluates existing products. Customer Demo Independently supports in demo preparation, execution and analysis. Data analysis Performs high quality analysis from specific data, and extract key insights from analysis, identifying root cause and technical solutions. Usage of default toolsets and analysis methods based on own insights. Education and experience: Machinal related , Master degree and above. 3 years experience on semiconductor industry. Skills: windows, office, matlab, power VI is better. Other information: