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銀行客服中心顧客服務襄理 / 副理

at HSBC

Mid LevelNo visa sponsorshipOther

Posted 6 hours ago

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**Senior/Deputy Customer Service Manager (Bank Call Center)**: Oversee call center operations, manage teams, and resolve banking queries. Key responsibilities include KPI tracking, process improvement, and ensuring quality service. Requires 5+ years in banking/call center, fluent cantonese, mandarin, and English. Proficiency in CRM systems and MS Office Suite essential. Proven leadership, analytical skills, and customer service expertise. Familiarity with banking products and regulations a plus.