Assistant Manager, Wealth & Personal Banking - Contact Centre and Remote Channel
at HSBC
Posted 5 hours ago
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- Compensation
- Not specified
- City
- Country
- United Kingdom
Currency: Not specified
**Assistant Manager, Wealth & Personal Banking - Contact Centre & Remote Channel** leads channel-specific operations, driving sales and service excellence. Key responsibilities include team management, performance coaching, and campaign implementation using CRM systems (Salesforce). Optimize remote banking channels, ensuring exceptional customer experiences. Manage budgets and key performance indicators (KPIs). Proven experience in wealth management or personal banking, with a minimum of 3 years in a leadership role. Essential skills: strong leadership, stakeholder management, data-driven decision making, and proficiency in digital banking technologies.
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