AVP, Customer Support and Training
at HSBC
Posted 6 hours ago
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**AVP, Customer Support & Training** leads strategic planning and execution of customer support and training programs. Key responsibilities include driving operational excellence, enhancing customer experience, and ensuring consistent training for a growing remote-first workforce. Highly skilled candidates should have a minimum of 7 years in progressive leadership roles, with expertise in customer support operations, change management, and LMS implementation. Proficiency in CRM software (Salesforce), helpdesk tools (Zendesk), and LMS platforms (iSpring, Adobe Captivate) is required. This role demands strong leadership, problem-solving, and communication skills.
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