Card and Loans Manager (Customer Contact Centre) - Hang Seng Bank (HK)
at HSBC
Posted 7 hours ago
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**Hang Seng Bank (HK) seeks a results-driven Card and Loans Manager for their Customer Contact Centre. Manage card and loan-related customer enquiries and complaints, ensuring exceptional service and regulatory compliance. Key responsibilities include process improvement, staff empowerment, and KPI tracking. Required skills: proficient in customer service, process improvement, team management, and knowledgeable in banking products. 5+ years of relevant experience, preferably in a contact centre environment. Candidates should be proficient in CRM tools, MS Office suite, and familiar with banking industry regulations. Offered to mid-career professionals looking for a senior role. Application deadline: July 21, 2023.**
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