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Contact Centre Representative II

at HSBC

JuniorNo visa sponsorshipOther

Posted 6 hours ago

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**Contact Centre Representative II**: Handle inbound calls, responsive emails, and chat, addressing inquiries, troubleshooting issues, and processing transactions. Key responsibilities include maintaining service level agreements, updating customer records using CRM tools like Zendesk, and collaborating with internal teams for complex issue resolution. Proficiency in Salesforce, SQL, and Google Suite is required. Optimal candidates possess 1-2 years of contact centre experience, excellent communication skills, and a problem-solving mindset.