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Contact Centre Representative III

at HSBC

JuniorNo visa sponsorshipOther

Posted 6 hours ago

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**Contact Centre Representative III - Handle Inbound Calls, Solve Queries, Collaborate with Teams, Maintain Call Quality. Experienced professionals with 3+ years in contact centre operations and proficient in CRM systems (e.g., Salesforce) and call management tools (e.g., Avaya, Genesys). Excellent communication, problem-solving, and multitasking skills required. Embrace shifting priorities and work independently or within a team. Champion customer satisfaction and continuously improve processes. preferably with experience in the finance or banking domain.