Responsibilities: Escalation support Contributes to service order actions and problem description clarification. New product / service development Is able to find right channel to report VOC related to existing product functionality to product teams. New product / service roll out Executes predefined and standard tasks (e.g. part of a beta test plan, creates section of knowledge documents). Node solution definition Executes analysis work within a single competence/domain, typically following predefined paths. Reviews work with others before formally sharing. Node solution integration Executes the detailed plans while supervised by others. Knowledge sharing Shares own findings and wow with rest of the team Operational excellence Knows and adheres to existing processes and rules. Highlights improvement proposals in own daily work. Understands impact of non-quality and own contribution to it. Business Support Is able to set priorities in daily work based on operational business sense understanding customer driven impacts and KPIs (tool down, layer down, rework, scrap). Speaks up and triggers VoC. Customer Demo Supports in demo preparation, execution and logistics. Data analysis Collects data, performs data checks, and processes data to perform technical analysis using established tools and methods. Usage of default toolsets and analysis methods as explained.