Home Careers Search jobs CS - DUV UIR Group Leader - Hsinchu Apply Now In a nutshell Location Hsinchu, Taiwan Team Customer Support Work experience 2-3 years 4-9 years 10-15 years Educational background Mechanical Engineering, Electrical Engineering Travel 25% Workplace type On-Site Fulltime/parttime Full time Share this job Job ID: J-00341865 Degree: Bachelor, Master Work Experience: 2-3 years, 4-9 years Workplace Types: On-Site Travel: 25% Job Description: Context Leads a small team which delivers a specialized output and might be required to provide in-fab engineering support (if relevant). Coordinates multiple activities which are specific as to objective and content. The work activities require at least Bachelor working and thinking level. The interaction with other teams requires a good understanding of the interfaces with other disciplines/parties. Supervises work of ≥5 subordinates. Requirements Substantial general experience in field/operations management with substantial general work experienc and thinking level.. Experienced in leading or influencing a team in a complex customer facing environment is preferred. Bachelor’s degree in engineering related field is required and Masters Degree is preferred. Responsibilities Strategy Implementation Coordinates and ensures execution of operational plans, time horizon typically is several months. Lead and drive the realization of planned results, monitor customer satisfaction, handle and/or monitor the handling of escalations, manage relationships with customers, monitor key performance indicators and take corrective measures if needed. Business Optimization & Organizaitonal Development Indicates, analyses and advises on optimization opportunities. Delivers a contribution to the development of business-plans and decision-making processes for the appointed team. Evaluates (work) processes for own functional discipline and initiates and implements process improvements. Maintains operational plannings, guidelines and procedures. Decision making Takes decisions of an operational nature, through selecting and applying the appropriate way of working from a wide range of procedures and processes. Leadership and output realization Creates a high performing team, secures the achievement of relevant KPI’s and is responsible for: on-time, correct and complete realization of determined team objectives; highly motivated and capable team members and performance management. Stakeholder management Creates a relevant network of stakeholders of in- and external counterparts. Organizes an adequate feedback loop on achieved results and secures reliable business insights. Explains and convinces internal and external parties about chosen solutions, based on content-driven arguments. Stakeholders are typically other Team Leaders. Knowledge and information management Keeps up with internal and external developments and ensures development, transfer and retention of knowledge and information, initiates new ways of working to optimize processes. Skills Tags: Collaborates (behavior), Communicates effectively (behavior), Decision quality (behavior), Drives results (behavior), Ensures accountability (behavior), Optimizes work processes (behavior), Plans and aligns (behavior), Problem Solving, Quality Assurance (QA), Self-development (behavior), Technical Solutions, Values differences (behavior) Inclusion and diversity: ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company. Inclusion and diversity ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions . Learn more about this job About the team Customer Support About the location Taiwan About ASML Working at ASML