Responsibilities: Problem analysis and approach Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others. Problem handovers and routing Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports). Repairs Use tools, replace parts, improve settings, to execute repairs and standard service actions independently. Procedures Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure. Training / advice Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed Process Optimization Signal gaps and improvement opportunities and reports it to the relevant stakeholders Knowledge build-up and transfer Maintain and broaden own knowledge, shares best known methods within the work group. Coaching Provide appropriate support and assistance to less experienced engineers on first tasks. Introduction to the job: Support daily customer operation. to engage customer, 1st line engineer, 2nd line engineer, CSCM and all other departments Role and responsibilities: To success of daily operation, system lead role - connection to customer for customer report, request and FAB events - arrange schedule and unscheduled activities planning - connection to 1st/ 2nd line to make sure execution can be work smooth and success even thought to 3rd line - response to material arrange and confirmation - pre/ post mortem to improve service quality - follow up of activities and improve for next events - any activities support to help operation success Education and experience Engineering background of master and bachelor's degree Skills Hands on, micro-soft software use...etc This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.