Responsibilities: Problem analysis and approach Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on approach to solve problem, assess new information and adapt approach independently if necessary. Issues require thorough understanding of primary competency relation to elements of the SLA: availability/uptime, MTBI, throughput/productivity, and yield. Problem handovers and routing Advises on problem or problem aspects to others (GSC/D&E) including proposals for containments/solutions, document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear and is responsible for follow-up. Repairs Advise customer technical personnel and 1st line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs including leading non-routine service actions. Able to independantly resolve unexpected disturbances &, provide countermeasures and define the fundemantal improvements to increase efficiency and servicability relative to primary competency. Procedures Negotiate with customer on machine time window based on own risk assessment to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedure, make necessary decisions / adaptations during procedure to realize optimal results, make necessary decisions / adaptations during procedure to realize optimal results. Training / advice Define and explain appropriate actions to first line engineers and customer to correct malfunctions, train first line engineers and customers in routine and non-routine maintenance of equipment, recommend changes in user procedures when needed, based on the functional theory, design rules and know-how. Process Optimization Drive execution and implementation of improvements and is able to involve and persuade stakeholders. Knowledge build-up and transfer Brings continuous knowledge exchange (incl NPI) within the department and across teams. Coaching Teaches and educates first line engineers, peers and junior engineers. Ability to handle oversight and coaching on primary competency including sharing of diagnostic best known methods. This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.