Customer Service Officer (Premier Centre) - Hong Kong Business
at HSBC
Posted 3 hours ago
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- Compensation
- Not specified
- City
- Country
- China
Currency: Not specified
**Customer Service Officer (Premier Centre) - HSBC Hong Kong** Handle premier clients' banking needs. Maintain daily customer interactions, resolve queries, and upsell products. Required: proficient Cantonese/Mandarin, banking knowledge, customer service skills. Familiarity with CRM, customer service tools. Minimum 2-3 years' experience in customer service. Join us in RBW Hong Kong for a career with global opportunities.
GCB 7
Some careers open more doors than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth (RBW) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Customer Service Officer (Premier Centre).
In this role you will:
- Provide quality customer service through accurate and efficient counter transactions at branch
- Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
- Promote and assist customers with digital banking services and products and encourage customers to migrate to digital
- Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
- Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
- Ensure refreshments are offered to customers and provided in a timely manner (For specific branches)
- Welcome every customer when they arrive in the branch, and proactively help manage the bank hall environment across both the platform and reception areas
- Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories
To be successful you will need:
- Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
- Customer centric mindset with commitment to deliver quality service
- Self-motivated and adaptable to a service environment
- Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
- Customer or teller service experience preferred
- Candidate with less experience will be considered for a Customer Service Officer role
Opening up a world of opportunity
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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