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Customer Service Team Coordinator

at CGI

JuniorNo visa sponsorshipOther

Posted 15 hours ago

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Compensation: Not specified
City: Madrid
Country: Spain

**Role:** Customer Service Team Coordinator (Madrid, Spain) **Responsibilities:** Oversee daily operations of customer service teams, manage ticket queues (Jira Service Management), ensure SLA compliance, and drive team performance improvement. Collaborate with cross-functional teams to resolve complex escalations and implement service improvements. **Required Skills & Experience:** - Proven experience (3-5 years) in team coordination, preferably in a service desk environment - Strong leadership and people management skills - Proficiency in Jira, Confluence, and other Atlassian tools - Excellent communication skills in Spanish and English - Experience with customer service metrics and process improvement methodologies desired

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