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Customer Support Representative (Dallas, Texas)
at Texas Instruments
GraduateVisa sponsorship availableOther
Posted 2 hours ago
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- Compensation
- Not specified
- City
- Country
- United States
Currency: Not specified
**Customer Support Representative (Dallas, Texas) -Turn customer challenges into success stories!** Drive problem-solving efforts, collaborate cross-functionally, and improve operational processes. Utilize internal systems and data to resolve issues and maintain success metrics. Proactively address data discrepancies and build relationships. On-site Monday - Friday. Bring your passion for helping people to Texas Instruments!
Change the world. Love your job.
Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!
As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:
- Turn customer challenges into success stories
- Collaborate with cross-functional teams to tackle complex issues
- Contribute to improving our operational processes and customer experience
- Use internal systems to respond to customer inquiries and document customer interactions
- Leverage data to address customer problems and maintain operational success metrics
- Proactively resolve data discrepancies between TI and customers
- Gain valuable experience in building both external and internal relationships
- Be a part of a supportive team environment that values your input and ideas
Special note: This role in on-site Monday - Friday.
Join us and be part of a team that's shaping the future of technology while providing world-class customer support. Your journey to an exciting career starts here!
Texas Instruments will not sponsor job applicants for visas or work authorization for this position.
Minimum Requirements:
- High school diploma or GED
- One of the following:
- 2 years of work experience in a call center or customer support environment (excluding retail), or
- Associate degree in business administration or related field
- Proficient in written and verbal communication
- Proficient in Excel
Preferred Qualifications:
- Natural communicator who can explain complex ideas simply
- Good eye for details and take pride in your work
- Passionate for helping others shines through in every interaction
- Creative problem-solver who thinks on your feet
- Thrive in a fast-paced environment and can juggle multiple priorities
- Comfortable working independently, but also love being part of a team
- Previous customer service experience is a plus
- Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data
- Familiarity with email, ticketing systems, SAP and customer relationship management (CRM) platforms experience preferred
