Customer Support Representative (m/f/d)
at Texas Instruments
Posted 2 hours ago
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**Customer Support Representative (m/f/d)** - Drive exceptional customer experiences and collaborate cross-functionally to resolve challenges. Thrive in a dynamic environment using internal systems and data to optimize processes and maintain operational success metrics. Proactively handle data discrepancies. Bring at least 2 years of call center experience or an Associate degree in business administration and English proficiency. Thrive in a team-oriented, supportive culture.
Change the world. Love your job.
Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!
Your impact:
As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:
- Turn customer challenges into success stories
- Collaborate with cross-functional teams to tackle complex issues
- Contribute to improving our operational processes and customer experience
- Use internal systems to respond to customer inquiries and document customer interactions
- Leverage data to address customer problems and maintain operational success metrics
- Proactively resolve data discrepancies between TI and customers
- Gain valuable experience in building both external and internal relationships
- Be a part of a supportive team environment that values your input and ideas
- High school diploma or GED with 2 years of work experience in a call center or customer support environment, or an Associate degree in business administration or related field
- Proficiency in English, written and verbal, communication
- You're a natural communicator who can explain complex ideas simply
- You have an eagle eye for details and take pride in your work
- Your passion for helping others shines through in every interaction
- You're a creative problem-solver who thinks on your feet
- You thrive in a fast-paced environment and can juggle multiple priorities
- You're comfortable working independently, but also love being part of a team
- Previous customer service experience is a plus
- Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data
- Familiarity with email, ticketing systems and customer relationship management (CRM) platforms experience preferred
- Nice to have: German, French, Spanish, or Italian language skills
