Location: Vilnius, Lithuania

In Customer Care Delivery FI & NO, we work closely with real customer needs and help ensure that everyday banking processes run smoothly for customers and advisers in Finland and Norway.

You will become part of a team that supports business and corporate customers in Finland and Norway with customer requests, account-related administration, digital banking set-up and coordination across internal processes. The work is varied and requires both structure and curiosity, as you will often need to understand the customer situation, connect the right stakeholders and make sure each case moves forward with quality.

In this role, you will also take on coordination responsibilities by supporting the daily administration of tasks, helping prioritise incoming cases and ensuring that work is handled efficiently and with high quality. You will act as a key point of contact for team members; support knowledge sharing and help drive continuous improvements in our ways of working. The role requires the ability to guide others, create structure in daily operations and contribute to a collaborative team environment.

Danske Bank supports workplace flexibility through a hybrid work model, where we work at least 3 days in the office.

This role does not include a relocation allowance for candidates who are not based in Lithuania. 

You will:

• Take an active coordinating role in daily operations by supporting day-to-day planning, operational reporting, stakeholder follow-up and coordination tasks when needed, such as facilitating team meetings, following up on agreed actions, helping coordinate workload and priorities, and acting as temporary support in selected operational matters
• Support business and corporate customers in Finland and Norway by ensuring stable, accurate and timely day-to-day service delivery
• Take ownership of more complex operational cases, escalations and ad-hoc requests, making sure they are followed through with quality
• Work closely with advisers, stakeholders and internal teams in Finland and Norway to create a smooth customer experience
• Handle account-related administration, customer packages and digital banking set-up activities with attention to detail
• Spot improvement opportunities in daily work and contribute to simpler, smarter and more efficient ways of working across markets
• Share knowledge, support colleagues and help maintain strong operational standards in the team

About you:

• 2-3 years of experience in operational, administrative or customer support delivery, preferably within banking or financial services
• Proven ability to handle complex operational cases independently, assess priorities and make sound day-to-day operational decisions
• Experience in creating structure, maintaining an overview of multiple ongoing cases and ensuring progress across different tasks and stakeholders in a busy environment
• Strong attention to detail, accuracy and quality, with the ability to maintain high standards even when handling time-sensitive requests
• Customer-oriented mindset with the ability to balance speed, quality, risk awareness and compliance requirements
• Strong collaboration and communication skills when working with advisers, stakeholders and colleagues across more than one market
• Proactive approach to learning, knowledge sharing and identifying improvements in processes, routines and ways of working
• Confidence in supporting colleagues with operational questions, sharing best practices and contributing to consistent delivery standards (previous experience with mentoring would be beneficial)
• Ability to plan and prioritise effectively while staying flexible and responding quickly to changing priorities, ad-hoc requests and operational needs
• Upper-intermediate English skills, both written and spoken; language skills in Finnish or Norwegian would be beneficial

We offer:

Monthly salary range from 2560 EUR to 3840 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE.

Your job function (position) in the job contract will be Service Delivery.

If you're interested in this role and joining my team, feel free to contact me – Asta Krikščiūnė | LinkedIn.

In Customer Care Delivery FI & NO, we work closely with real customer needs and help ensure that everyday banking processes run smoothly for customers and advisers in Finland and Norway.