Responsibilities: Problem analysis and approach Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, identify pre-existing workarounds, decide on initial approach to solve problem, assess new information and adapt approach if necessary, working under limited supervision. Problem handovers and routing Advise on problem or problem aspects to others (FLS/D&E) including proposals for containments/solutions, document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear and is responsible for follow-up. Repairs Advise first line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs including supporting non-routine service actions, upgrades, and installs. Able to resolve unexpected disturbances and provide countermeasures for primary competency with limited supervision. Procedures Provide input to stakeholders on machine time window based on own risk assessment to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedure, make necessary decisions / adaptations during procedure to realize optimal results. Training / advice Advise and explain appropriate action plans to first line engineers to correct malfunctions, train routine maintenance of equipment, recommend changes in user procedures when needed. Process Optimization Provide input for improvement proposals. Knowledge build-up and transfer Maintain and broaden own knowledge (focused on problems of today), share best known methods within the work group (site/cluster). Coaching Delivers technical knowledge and skills transfers on primary competency to first-line field engineers, peers and junior colleagues.