Industry not specified

Global Technology Services Engineer

at Point72

Mid LevelNo visa sponsorshipOther

Posted 9 hours ago

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Compensation: Not specified
City: London
Country: United Kingdom

**Global Technology Services Engineer:** Lead international tech team, manage deployments, and ensure system environments' security and reliability. كاملةMust: 7+ years' experience in global tech support, proficient in AWS, Familiar with IaaS, PaaS, knowledge of DevOps practices, experience with cloud migration projects.

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Global Technology Services Engineer Career

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P72 Careers - Header

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margin-top: var(--p72-space-lg); } /* ========================================================= Mobile Menu Container ========================================================= */ .c-menu-mobile { bottom: 0; height: calc(100% - var(--p72-cookie-consent-height)); overflow-y: scroll; padding: calc(100px + 1.5rem) 1.5rem 1.5rem; padding: calc(var(--p72-header-height) + var(--p72-space-md)) var(--p72-space-md) var(--p72-space-md) var(--p72-space-md); position: fixed; right: 0; top: var(--p72-cookie-consent-height) !important; transform: translate3d(100%, 0, 0); transition: all 0.6s cubic-bezier(0.65, 0, 0.35, 1); transition: all var(--p72-animation-duration-long) var(--p72-animation-timing); visibility: hidden; width: 100%; z-index: 5; z-index: var(--p72-z-index-5); background-color: var(--p72-color-background); color: var(--p72-color-content); } /* ========================================================= Mobile Menu Open State Add class c-menu-mobile-is-active to body or parent ========================================================= */ @media (max-width: 767px) { .c-menu-mobile-is-active .c-menu-mobile { transform: translateZ(0); 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text-decoration: none; } @media (max-width: 768px) { .c-menu-mobile--sub-menu a { font-size: 0.875rem; } } .c-menu-mobile--sub-menu a:focus, .c-menu-mobile--sub-menu a:hover { color: #b08725; color: var(--p72-color-content-stronger); } /* Show submenu when menu item is active */ .c-menu-mobile__menu-item.this-is-active .c-menu-mobile--sub-menu { display: block; } /* ========================================================= Header Style When Mobile Menu Is Active ========================================================= */ .c-menu-mobile-is-active .c-header { backdrop-filter: blur(0); border-color: #505a6b; border-color: var(--p72-color-border); } /* ========================================================= Hamburger Button Base ========================================================= */ .o-button-hamburger { align-items: center; -webkit-appearance: none; -moz-appearance: none; appearance: none; background: transparent; border: none; color: #f5f4ee; color: var(--p72-color-content); cursor: pointer; 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} .o-button-hamburger__line:nth-child(3) { top: calc( (var(--p72-hamburger-line-spacing) + var(--p72-hamburger-line-height)) * 2 ); } /* ========================================================= Hamburger Active Animation Triggered by .c-menu-mobile-is-active ========================================================= */ .c-menu-mobile-is-active .o-button-hamburger__line:first-child { top: 50%; transform: rotate(45deg); } .c-menu-mobile-is-active .o-button-hamburger__line:nth-child(2) { opacity: 0; } .c-menu-mobile-is-active .o-button-hamburger__line:nth-child(3) { top: 50%; transform: rotate(-45deg); } /** * Extracted scroll-related functionality from the bundled app. * * Requires: * - GSAP * - ScrollTrigger * - Optional: jQuery if using the jQuery-based class add below * * If you are using ES modules: * * import gsap from "gsap"; * import ScrollTrigger from "gsap/ScrollTrigger"; * * gsap.registerPlugin(ScrollTrigger); */ /* ========================================================================== Cookie consent scroll/resize height tracking ========================================================================== */ const COOKIE_NOTICE_KEY = "p72_cookie_notice_dismissed"; 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Global Technology Services Engineer

Apply Now

Experience

Experienced Professionals

Location

London

Focus

IT Support

Business

Point72

A Career with Point72’s Technology Team

As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

As a Global Technology Services Engineer, you will serve as a primary point of contact for global technology support requests. You will diagnose and resolve technical issues across end-user computing platforms, enterprise applications, and collaboration tools while delivering professional, high-quality support experience. Engineers in this role are expected to operate with strong technical judgment, resolve issues beyond basic troubleshooting, and contribute to the continuous improvement of our support operations.

What you’ll do

Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees.
Diagnose and resolve incidents across end‑user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications.
Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management.
Deliver first‑contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs.
Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams.
Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices.
Participate in structured shift handovers and support follow‑the‑sun operational coverage.
Identify opportunities for automation, self‑service enhancements, process improvements, and overall service optimization.
Communicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure.
Support operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline.

What’s required

3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high‑volume environments.
Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.
Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‑aligned operations, and knowledge management practices.
Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously.
Professionalism, composure, and adaptability in fast‑paced environments with global user populations.
Experience supporting financial services environments, including exposure to trading or market‑data platforms (e.g., Bloomberg).
Bachelor’s degree in computer science or related discipline, or equivalent practical experience.
Flexibility to work in a 24x7 rotational shift model and willingness to operate in‑office five days per week.
Strong analytical troubleshooting and root‑cause identification skills with high attention to detail and documentation quality.
Relevant certifications such as HDI-SCA, CompTIA A+, ITIL Foundation (or willingness to obtain).
Commitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their wellbeing. When you work here, we provide:

Private Medical and Dental Insurances
Generous parental and family leave policies
Volunteer opportunities
Support for employee-led affinity groups representing women, people of colour and the LGBQT+ community
Mental and physical wellness programmes
Tuition assistance
Non-contributory pension and more

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit www.Point72.com/about.

Apply Now

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Résumé
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A Career with Point72’s Technology Team

What you’ll do

Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees.
Diagnose and resolve incidents across end‑user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications.
Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management.
Deliver first‑contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs.
Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams.
Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices.
Participate in structured shift handovers and support follow‑the‑sun operational coverage.
Identify opportunities for automation, self‑service enhancements, process improvements, and overall service optimization.
Communicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure.
Support operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline.

What’s required

3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high‑volume environments.
Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.
Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‑aligned operations, and knowledge management practices.
Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously.
Professionalism, composure, and adaptability in fast‑paced environments with global user populations.
Experience supporting financial services environments, including exposure to trading or market‑data platforms (e.g., Bloomberg).
Bachelor’s degree in computer science or related discipline, or equivalent practical experience.
Flexibility to work in a 24x7 rotational shift model and willingness to operate in‑office five days per week.
Strong analytical troubleshooting and root‑cause identification skills with high attention to detail and documentation quality.
Relevant certifications such as HDI-SCA, CompTIA A+, ITIL Foundation (or willingness to obtain).
Commitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their wellbeing. When you work here, we provide:

Private Medical and Dental Insurances
Generous parental and family leave policies
Volunteer opportunities
Support for employee-led affinity groups representing women, people of colour and the LGBQT+ community
Mental and physical wellness programmes
Tuition assistance
Non-contributory pension and more

About Point72

\n
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We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.\u003C/p\u003E\u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\u003Cp\u003EAs a Global Technology Services Engineer, you will serve as a primary point of contact for global technology support requests. You will diagnose and resolve technical issues across end-user computing platforms, enterprise applications, and collaboration tools while delivering professional, high-quality support experience. Engineers in this role are expected to operate with strong technical judgment, resolve issues beyond basic troubleshooting, and contribute to the continuous improvement of our support operations.\u003C/p\u003E\u003Cbr\u003E\u003Ch3\u003EWhat you’ll do\u003C/h3\u003E\\n\u003Cul\u003E\u003Cli\u003EProvide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees.\u003C/li\u003E\u003Cli\u003EDiagnose and resolve incidents across end‑user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications.\u003C/li\u003E\u003Cli\u003ETroubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management.\u003C/li\u003E\u003Cli\u003EDeliver first‑contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs.\u003C/li\u003E\u003Cli\u003EEscalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams.\u003C/li\u003E\u003Cli\u003ECreate, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices.\u003C/li\u003E\u003Cli\u003EParticipate in structured shift handovers and support follow‑the‑sun operational coverage.\u003C/li\u003E\u003Cli\u003EIdentify opportunities for automation, self‑service enhancements, process improvements, and overall service optimization.\u003C/li\u003E\u003Cli\u003ECommunicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure.\u003C/li\u003E\u003Cli\u003ESupport operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline.\u003C/li\u003E\u003C/ul\u003E\u003Cbr\u003E\u003Ch3\u003EWhat’s required\u003C/h3\u003E\\n\u003Cul\u003E\u003Cli\u003E3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high‑volume environments.\u003C/li\u003E\u003Cli\u003EStrong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.\u003C/li\u003E\u003Cli\u003EExperience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‑aligned operations, and knowledge management practices.\u003C/li\u003E\u003Cli\u003EExcellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously.\u003C/li\u003E\u003Cli\u003EProfessionalism, composure, and adaptability in fast‑paced environments with global user populations.\u003C/li\u003E\u003Cli\u003EExperience supporting financial services environments, including exposure to trading or market‑data platforms (e.g., Bloomberg).\u003C/li\u003E\u003Cli\u003EBachelor’s degree in computer science or related discipline, or equivalent practical experience.\u003C/li\u003E\u003Cli\u003EFlexibility to work in a 24x7 rotational shift model and willingness to operate in‑office five days per week.\u003C/li\u003E\u003Cli\u003EStrong analytical troubleshooting and root‑cause identification skills with high attention to detail and documentation quality.\u003C/li\u003E\u003Cli\u003ERelevant certifications such as HDI-SCA, CompTIA A+, ITIL Foundation (or willingness to obtain).\u003C/li\u003E\u003Cli\u003ECommitment to the highest ethical standards\u003C/li\u003E\u003C/ul\u003E\u003Cbr\u003E\u003Ch3\u003EWe take care of our people\u003C/h3\u003E\\n\u003Cp\u003EWe invest in our people, their careers, their health, and their wellbeing. When you work here, we provide:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EPrivate Medical and Dental Insurances\u003C/li\u003E\u003Cli\u003EGenerous parental and family leave policies\u003C/li\u003E\u003Cli\u003EVolunteer opportunities\u003C/li\u003E\u003Cli\u003ESupport for employee-led affinity groups representing women, people of colour and the LGBQT+ community\u003C/li\u003E\u003Cli\u003EMental and physical wellness programmes\u003C/li\u003E\u003Cli\u003ETuition assistance\u003C/li\u003E\u003Cli\u003ENon-contributory pension and more\u003C/li\u003E\u003C/ul\u003E\u003Cbr\u003E\u003Ch3\u003EAbout Point72\u003C/h3\u003E\\n\u003Cp\u003EPoint72 is a leading global alternative investment firm led by Steven A. Cohen. Building more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit \u003Ca href=\\\"https://www.point72.com/about\\\" target=\\\"_blank\\\"\u003Ewww.Point72.com/about\u003C/a\u003E.\u003C/p\u003E\u003Cbr\u003E\u003Ch3\u003E\u003C/h3\u003E\\n\u003Cbr\u003E\",\"Japanese_Job_Description_External__c\":\"\u003Cbr\u003E\u003Cbr\u003E\u003Cbr\u003E\",\"Transcript_Optional__c\":false,\"Other_Internal_Recruiter__c\":\"005Vo00000yC03JIAS\",\"RecordTypeId\":\"012j0000000tcfoAAA\",\"Apply_Now_URL__c\":\"https://boards.greenhouse.io/point72/jobs/8555522002?gh_jid=8555522002\",\"Type__c\":\"Full Time\",\"LastModifiedDate\":\"2026-08-19T15:14:13.000+0000\",\"Location__c\":\"London\",\"Company__r\":{\"attributes\":{\"type\":\"Account\",\"url\":\"/services/data/v67.0/sobjects/Account/0010a00001Dy1s5AAB\"},\"Business__c\":\"Point72\",\"Name\":\"Point72 UK Limited\",\"Id\":\"0010a00001Dy1s5AAB\",\"RecordTypeId\":\"012j0000000tIlgAAE\"},\"RecordType\":{\"attributes\":{\"type\":\"RecordType\",\"url\":\"/services/data/v67.0/sobjects/RecordType/012j0000000tcfoAAA\"},\"DeveloperName\":\"Investment_Services\",\"Name\":\"Investment Services\",\"Id\":\"012j0000000tcfoAAA\"}},\"friendlyJobName\":\"global-technology-services-engineer\",\"formattedTeam\":\"IT Support\",\"formattedLocation\":\"London\",\"formattedArea\":\"Technology & Engineering\"}');

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