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Help Center

at Evercore

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Posted 33 minutes ago

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**Help Center Manager - Drive Customer Support Excellence** Lead our growing Help Center, driving customer support strategies and ensuring exceptional service. Oversee a team of 10+ support agents, handling daily queries via phone, email, and chat. Manage ticketing system (Zendesk, Salesforce Service Cloud), monitor KPIs, and propose process improvements. Key to success: proven management experience (3+ yrs), customer support background, familiarity with CRM tools, and ability to analyze and optimize processes.

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