Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity
We are looking for a Casualty Specialist to handle Bodily Injury (BI) claims in our Protect Claims department, some of which are in litigation, and provide outstanding service to our customers.

The successful candidate will have a multifaceted personality and thrive within an inspiring culture. They will seek out challenges in order to continually improve their knowledge and skills, while providing the best in class service to the end customer.

The primary role in Protect Claims is to investigate, evaluate, negotiate, and settle BI claims in accordance with Aviva's procedures and philosophy.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

What you'll do

• Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings

• Investigate, evaluate and settle a diverse claims pending of litigated and non-litigated files

• Develop appropriate strategy to direct handle files to conclusion and/or teach Independent Adjuster's as needed

• Ensure file reserves are set on a timely and accurate basis, in line with company protocols

• Maintain control over expenses through pro-active handling techniques

• On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution

• Provide excellent customer and partner communication on claim matters

• Clearly document and summarize file activity

• Understand and adhere to Aviva’s claim procedures and guidelines

• Provide superior customer service to our clients and partners

What you'll bring

• 2 -10 years’ experience handling bodily injury claims, including both general liability/premises operations claims and auto tort liability

• Ability to work independently and effectively in a fast-paced environment

• Strong working knowledge of third party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation)

• Mediation, Pre-Trial and Trial experience

• Excellent interpersonal, written and oral communication skills

• Superior organizational skills

• Strong analytical, problem-solving and negotiation skills

• Adaptability, flexibility, willingness to learn and integrity

• Committed team player with a positive outlook

• Post-Secondary education in a related field

• CIP designation would be an asset

What you’ll get

• The salary band for this position ranges from $65,000 to $95,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

#LI-MP1 #LI-Hybrid

Location: Canada - Ottawa ON 2100-112 Kent Street