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IT Operations Engineer, End User Computing
at Point72
Mid LevelNo visa sponsorshipOther
Posted a day ago
No clicks
- Compensation
- $140,000 – $200,000 USD
- City
- Country
- United States
Currency: $ (USD)
The IT Operations role, End User Computing (UEC) Engineer, manages our UEC environment. Key responsibilities include onboarding/offboarding users, maintaining Windows and Mac OS environments, and troubleshooting issues. Essential skills: experience with Microsoft Active Directory and imaging tools like SCCM or Casper. 5+ years' experience in Windows/Mac OS management. Proficient in scripting languages like PowerShell. Experience with cloud-based solutions and remote desktop services. Strong communication and collaboration skills.
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IT Operations Engineer, End User Computing Career
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border-color: var(--p72-color-button-background, #b08725); color: var(--p72-color-button-text, #f5f4ee); } .c-menu-mega { opacity: 0; visibility: hidden; transform: translateY(5px); transition: opacity 0.15s ease-out, transform 0.15s ease-out; will-change: opacity, transform; } body.header-scrolled .c-header { top: var(--p72-cookie-consent-height, 0px) !important; } body.header-scrolled .c-menu-mobile { /*top: 0 !important;*/ } /* Header common style */ .c-header, .c-header.l-wrap, .c-header .l-wrap { transition: none !important; will-change: auto; } /* Optional: reset header when scrolled */ body.header-scrolled .c-header, body.header-scrolled .c-header.l-wrap, body.header-scrolled .c-header .l-wrap { top: 0 !important; } @media only screen and (max-width:768px) { .c-cookie-consent__container { padding: 8px 10px !important; } body.header-scrolled .c-header, body.header-scrolled .c-header.l-wrap { padding-top: 13px; !important; } body.header-scrolled .c-header .l-wrap { padding-top: 13px; !important; } .c-cookie-consent__content p,.c-cookie-consent__content a { max-width: 100% !important; font-family:"Aptos", sans-serif; font-size:14px !important; line-height:18.2px !important; } } /* ========================================================= Combined CSS: c-menu-mobile + u-hide-after--md + u-spacing--lg Includes required variables + hamburger related CSS ========================================================= */ /* ========================================================= Required Variables ========================================================= */ :root { --p72-header-height: 100px; --p72-space-xxs: 0.25rem; --p72-space-xs: 0.5rem; --p72-space-sm: 0.75rem; --p72-space: 1rem; --p72-space-md: 1.5rem; --p72-space-lg: 2rem; --p72-animation-duration: 0.4s; --p72-animation-duration-long: 0.6s; --p72-animation-timing: cubic-bezier(0.65, 0, 0.35, 1); --p72-z-index-5: 5; --p72-border-width: 1px; --p72-font-family-secondary: Aptos, sans-serif; --p72-font-weight-bold: 700; --p72-font-size-heading-xs: 1.25rem; --p72-line-height-tight: 1.1; --p72-letter-spacing-wide: 0.06em; --p72-typography-heading-xs: var(--p72-font-weight-bold) var(--p72-font-size-heading-xs) / var(--p72-line-height-tight) var(--p72-font-family-secondary); --p72-color-brand-cream: #f5f4ee; --p72-color-brand-gold: #b08725; --p72-color-brand-slate: #505a6b; --p72-color-brand-charcoal: #18181a; --p72-color-background: var(--p72-color-brand-charcoal); --p72-color-content: var(--p72-color-brand-cream); --p72-color-content-stronger: var(--p72-color-brand-gold); --p72-color-border: var(--p72-color-brand-slate); --p72-cookie-consent-height: 0px; --p72-icon-size-sm: 0.9375rem; } /* ========================================================= Utility: u-hide-after--md Hidden after medium breakpoint ========================================================= */ @media (min-width: 769px) { .u-hide-after--md { display: none !important; } } /* ========================================================= Utility: u-spacing--lg Adds large vertical spacing between direct children ========================================================= */ .u-spacing--lg > * + * { margin-top: 2rem; margin-top: var(--p72-space-lg); } /* ========================================================= Mobile Menu Container ========================================================= */ .c-menu-mobile { bottom: 0; height: calc(100% - var(--p72-cookie-consent-height)); overflow-y: scroll; padding: calc(100px + 1.5rem) 1.5rem 1.5rem; padding: calc(var(--p72-header-height) + var(--p72-space-md)) var(--p72-space-md) var(--p72-space-md) var(--p72-space-md); position: fixed; right: 0; top: var(--p72-cookie-consent-height) !important; transform: translate3d(100%, 0, 0); transition: all 0.6s cubic-bezier(0.65, 0, 0.35, 1); transition: all var(--p72-animation-duration-long) var(--p72-animation-timing); visibility: hidden; width: 100%; z-index: 5; z-index: var(--p72-z-index-5); background-color: var(--p72-color-background); color: var(--p72-color-content); } /* ========================================================= Mobile Menu Open State Add class c-menu-mobile-is-active to body or parent ========================================================= */ @media (max-width: 767px) { .c-menu-mobile-is-active .c-menu-mobile { transform: translateZ(0); visibility: visible; } body.c-menu-mobile-is-active { overflow: hidden; } } /* ========================================================= Mobile Menu Item ========================================================= */ .c-menu-mobile__menu-item { border-bottom: 1px solid #505a6b; border-bottom: var(--p72-border-width) solid var(--p72-color-border); display: flex; flex-flow: column nowrap; gap: 0.25rem; gap: var(--p72-space-xxs); overflow: hidden; width: 100%; } /* ========================================================= Mobile Menu Link / Button ========================================================= */ .c-menu-mobile__link { align-items: center; background: transparent; border: none; color: #f5f4ee; color: var(--p72-color-content); cursor: pointer; display: flex; font: 700 1.25rem/1.1 Aptos, sans-serif; font: var(--p72-typography-heading-xs); gap: 0.25rem; gap: var(--p72-space-xxs); justify-content: space-between; letter-spacing: 0.06em; letter-spacing: var(--p72-letter-spacing-wide); padding: 0.75rem 0; padding: var(--p72-space-sm) 0; text-transform: uppercase; transition: color 0.4s cubic-bezier(0.65, 0, 0.35, 1); transition: color var(--p72-animation-duration) var(--p72-animation-timing); width: 100%; text-align: left; } @media (max-width: 768px) { .c-menu-mobile__link { font-size: 1.0625rem; } } .c-menu-mobile__link:focus, .c-menu-mobile__link:hover { color: #b08725; color: var(--p72-color-content-stronger); } .c-menu-mobile__link svg { height: var(--p72-icon-size-sm); min-width: var(--p72-icon-size-sm); width: var(--p72-icon-size-sm); } /* ========================================================= Mobile Sub Menu ========================================================= */ .c-menu-mobile--sub-menu { display: none; } .c-menu-mobile--sub-menu ul { display: flex; flex-direction: column; gap: 0.25rem; gap: var(--p72-space-xxs); margin-bottom: 0.75rem; margin-bottom: var(--p72-space-sm); list-style: none; padding: 0; } .c-menu-mobile--sub-menu a { color: #f5f4ee; color: var(--p72-color-content); text-decoration: none; } @media (max-width: 768px) { .c-menu-mobile--sub-menu a { font-size: 0.875rem; } } .c-menu-mobile--sub-menu a:focus, .c-menu-mobile--sub-menu a:hover { color: #b08725; color: var(--p72-color-content-stronger); } /* Show submenu when menu item is active */ .c-menu-mobile__menu-item.this-is-active .c-menu-mobile--sub-menu { display: block; } /* ========================================================= Header Style When Mobile Menu Is Active ========================================================= */ .c-menu-mobile-is-active .c-header { backdrop-filter: blur(0); border-color: #505a6b; border-color: var(--p72-color-border); } /* ========================================================= Hamburger Button Base ========================================================= */ .o-button-hamburger { align-items: center; -webkit-appearance: none; -moz-appearance: none; appearance: none; background: transparent; border: none; color: #f5f4ee; color: var(--p72-color-content); cursor: pointer; display: flex; height: 50px; padding: 0; --p72-hamburger-line-height: 1px; --p72-hamburger-line-spacing: 6px; --p72-hamburger-line-width: 25px; --p72-hamburger-lines-total-height: calc( var(--p72-hamburger-line-spacing) * 2 + var(--p72-hamburger-line-height) * 3 ); } .o-button-hamburger__label { font: 700 1rem/1.1 Aptos, sans-serif; letter-spacing: 0.06em; letter-spacing: var(--p72-letter-spacing-wide); text-transform: uppercase; } .o-button-hamburger__lines { height: var(--p72-hamburger-lines-total-height); margin-left: 0.25rem; margin-left: var(--p72-space-xxs); position: relative; transition: transform 0.5s ease-in-out; width: var(--p72-hamburger-line-width); } .o-button-hamburger__line { background-color: currentcolor; height: var(--p72-hamburger-line-height); left: 0; position: absolute; transition: transform 0.3s ease, top 0.3s ease, opacity 0.3s ease; width: 100%; } .o-button-hamburger__line:first-child { top: 0; } .o-button-hamburger__line:nth-child(2) { top: calc( var(--p72-hamburger-line-spacing) + var(--p72-hamburger-line-height) ); } .o-button-hamburger__line:nth-child(3) { top: calc( (var(--p72-hamburger-line-spacing) + var(--p72-hamburger-line-height)) * 2 ); } /* ========================================================= Hamburger Active Animation Triggered by .c-menu-mobile-is-active ========================================================= */ .c-menu-mobile-is-active .o-button-hamburger__line:first-child { top: 50%; transform: rotate(45deg); } .c-menu-mobile-is-active .o-button-hamburger__line:nth-child(2) { opacity: 0; } .c-menu-mobile-is-active .o-button-hamburger__line:nth-child(3) { top: 50%; transform: rotate(-45deg); } /** * Extracted scroll-related functionality from the bundled app. * * Requires: * - GSAP * - ScrollTrigger * - Optional: jQuery if using the jQuery-based class add below * * If you are using ES modules: * * import gsap from "gsap"; * import ScrollTrigger from "gsap/ScrollTrigger"; * * gsap.registerPlugin(ScrollTrigger); */ /* ========================================================================== Cookie consent scroll/resize height tracking ========================================================================== */ const COOKIE_NOTICE_KEY = "p72_cookie_notice_dismissed"; const cookieConsentScroll = { _raf: null, _scrollBound: false, _onScroll: null, isDismissed() { try { return sessionStorage.getItem(COOKIE_NOTICE_KEY) === "1"; } catch (error) { return false; } }, setDismissed() { try { sessionStorage.setItem(COOKIE_NOTICE_KEY, "1"); } catch (error) {} }, showBanner() { const banner = document.querySelector(".js-cookie-consent"); if (banner) { banner.classList.remove("is-hidden"); banner.classList.add("is-visible"); this.updateHeightVar(); this.bindScroll(); } }, hideBanner() { const banner = document.querySelector(".js-cookie-consent"); if (banner) { banner.classList.remove("is-visible"); banner.classList.add("is-hidden"); this.unbindScroll(); this.updateHeightVar(); } }, updateHeightVar() { const banner = document.querySelector(".js-cookie-consent"); let height = 0; if (banner && !banner.classList.contains("is-hidden")) { const rect = banner.getBoundingClientRect(); height = Math.min( Math.max(rect.bottom, 0), banner.offsetHeight ); } document.documentElement.style.setProperty( "--p72-cookie-consent-height", `${height}px` ); }, onScroll() { if (!this._raf) { this._raf = window.requestAnimationFrame(() => { this._raf = null; this.updateHeightVar(); }); } }, bindScroll() { if (!this._scrollBound) { this._scrollBound = true; this._onScroll = this.onScroll.bind(this); window.addEventListener("scroll", this._onScroll, { passive: true, }); window.addEventListener("resize", this._onScroll, { passive: true, }); } }, unbindScroll() { if (this._scrollBound) { this._scrollBound = false; window.removeEventListener("scroll", this._onScroll); window.removeEventListener("resize", this._onScroll); } }, observeHeight() { const banner = document.querySelector(".js-cookie-consent"); if (!banner || typeof ResizeObserver === "undefined") return; new ResizeObserver(() => this.updateHeightVar()).observe(banner); }, handleClose() { this.setDismissed(); this.hideBanner(); }, init() { const banner = document.querySelector(".js-cookie-consent"); if (banner) { if (this.isDismissed()) { this.updateHeightVar(); } else { this.showBanner(); } this.observeHeight(); } else { document.documentElement.style.setProperty( "--p72-cookie-consent-height", "0px" ); } }, }; /* ========================================================================== Smooth anchor scrolling with header offset ========================================================================== */ function getAnchorTarget(hash) { if (!hash || hash === "#") return null; const id = hash.startsWith("#") ? hash.substring(1) : hash; let target = document.getElementById(id); if (!target) { try { target = document.querySelector(hash); } catch (error) { return null; } } return target; } function scrollToElementWithHeaderOffset(element) { const headerHeight = parseInt( getComputedStyle(document.documentElement) .getPropertyValue("--p72-header-height") ) || 0; const top = element.getBoundingClientRect().top + window.pageYOffset - headerHeight; window.scrollTo({ top, behavior: "smooth", }); } function initSmoothAnchorScrolling() { document.addEventListener("click", function (event) { const link = event.target.closest( 'a[href^="#"]:not([href="#"])' ); if (!link) return; const href = link.getAttribute("href"); const target = getAnchorTarget(href); if (target) { event.preventDefault(); scrollToElementWithHeaderOffset(target); if (history.pushState) { history.pushState(null, null, href); } } }); if (window.location.hash) { setTimeout(() => { const target = getAnchorTarget(window.location.hash); if (target) { scrollToElementWithHeaderOffset(target); } }, 100); } } /* ========================================================================== GSAP ScrollTrigger animations ========================================================================== */ function initGsapScrollAnimations() { if (typeof gsap === "undefined" || typeof ScrollTrigger === "undefined") { console.warn("GSAP or ScrollTrigger is not available."); return; } gsap.registerPlugin(ScrollTrigger); document.querySelectorAll(".js-gsap-trigger").forEach((trigger) => { /** * Fade in on scroll */ const fadeItems = trigger.querySelectorAll(".js-gsap-fade-in"); if (fadeItems.length > 0) { fadeItems.forEach((item, index) => { gsap.to(item, { opacity: 1, duration: 0.8, ease: "power1.in", scrollTrigger: item, delay: 0.1 * index, }); }); } /** * Scale in on scroll */ const scaleItems = trigger.querySelectorAll(".js-gsap-scale-in"); if (scaleItems.length > 0) { scaleItems.forEach((item, index) => { gsap.to(item, { scale: 1, opacity: 1, duration: 0.8, ease: "power1.in", scrollTrigger: item, delay: 0.1 * index, transformOrigin: "center center", }); }); } /** * Slide up on scroll */ const slideUpItems = trigger.querySelectorAll(".js-gsap-slide-in-up"); if (slideUpItems.length > 0) { slideUpItems.forEach((item, index) => { gsap.to(item, { opacity: 1, y: 0, duration: 0.8, ease: "power1.in", scrollTrigger: item, delay: 0.1 * index, }); }); } /** * Card entrance animation * * Note: * In the original bundle this is inside `.js-gsap-trigger`, * but it is not actually tied to ScrollTrigger. It runs immediately. */ const cards = trigger.querySelectorAll(".js-card-animate"); if (cards.length > 0) { console.log("Found cards to animate:", cards.length); gsap.set(cards, { opacity: 0, y: 12, filter: "blur(0.5px)", clearProps: "none", }); gsap.to(cards, { opacity: 1, y: 0, filter: "blur(0px)", duration: 0.3, ease: "power2.out", stagger: 0.03, delay: 0.05, }); } }); /** * Generic scroll class trigger */ gsap.utils.toArray(".u-scroll-animation").forEach((element) => { ScrollTrigger.create({ trigger: element, start: "top 90%", onEnter: () => { element.classList.add("u-scroll-animate"); }, }); }); } /* ========================================================================== Load-more card animation ========================================================================== */ function initLoadMoreScrollRelatedAnimation() { if (typeof jQuery === "undefined") { console.warn("jQuery is not available."); return; } if (typeof gsap === "undefined") { console.warn("GSAP is not available."); return; } const $ = jQuery; $(".js-button-load-more").on("click", () => { const hiddenItems = $(".js-filter-item.u-display--none").not(".ft-hidden"); const itemsToShow = hiddenItems.slice(0, 8); if (itemsToShow.length > 0) { const animatedCards = itemsToShow.find(".js-card-animate").get(); if (animatedCards.length > 0) { gsap.set(animatedCards, { opacity: 0, y: 12, filter: "blur(0.5px)", }); } itemsToShow.removeClass("u-display--none"); const filterContainer = $(".js-filter-container"); try { if (filterContainer.data("isotope")) { filterContainer.isotope("layout"); } } catch (error) {} if (animatedCards.length > 0) { gsap.to(animatedCards, { opacity: 1, y: 0, filter: "blur(0px)", duration: 0.4, ease: "power2.out", stagger: 0.04, }); } $(".js-button-load-more") .blur() .removeClass("active focus"); if (hiddenItems.length <= 8) { $(".js-button-load-more").hide(); } } }); } /* ========================================================================== Optional: Swiper timeline with horizontal scroll/drag behavior ========================================================================== */ /** * The bundle initializes a horizontal Swiper timeline. * * Requires Swiper and Navigation module. * * In the original minified code: * - fl = Swiper * - ml = Navigation module */ function initTimelineSwiper() { if (typeof Swiper === "undefined") { console.warn("Swiper is not available."); return; } // If using Swiper modules globally, adjust as needed. // Swiper.use([Navigation]); new Swiper(".js-timeline", { slidesPerView: 1, spaceBetween: "-10%", breakpoints: { 640: { slidesPerView: 2, }, 768: { slidesPerView: 3, }, 1024: { slidesPerView: 4, }, 1200: { slidesPerView: 5, }, }, direction: "horizontal", freeMode: true, navigation: { nextEl: ".swiper-button-next", prevEl: ".swiper-button-prev", }, }); } /* ========================================================================== Optional: Posts slider horizontal drag/scroll behavior ========================================================================== */ class PostsSlider { constructor() { this.sliders = document.querySelectorAll(".js-posts-slider"); this.swiperInstances = []; this.init(); } init() { if (!this.sliders.length) return; if (typeof Swiper === "undefined") { console.warn("Swiper is not available."); return; } // If using Swiper modules globally, adjust as needed. // Swiper.use([Navigation]); this.sliders.forEach((slider) => { const container = slider.querySelector(".js-posts-slider-container"); if (!container) return; const prevButton = slider.querySelector(".js-posts-slider-prev"); const nextButton = slider.querySelector(".js-posts-slider-next"); const swiper = new Swiper(container, { slidesPerView: "auto", spaceBetween: 0, grabCursor: true, watchSlidesProgress: true, wrapperClass: "js-posts-slider-wrapper", slideClass: "js-posts-slider-card", navigation: { nextEl: nextButton, prevEl: prevButton, }, on: { init: function () { if (prevButton) { prevButton.classList.add("swiper-button-disabled"); prevButton.setAttribute("disabled", "disabled"); } }, slideChange: function () { if (prevButton) { if (this.isBeginning) { prevButton.classList.add("swiper-button-disabled"); prevButton.setAttribute("disabled", "disabled"); } else { prevButton.classList.remove("swiper-button-disabled"); prevButton.removeAttribute("disabled"); } } if (nextButton) { if (this.isEnd) { nextButton.classList.add("swiper-button-disabled"); nextButton.setAttribute("disabled", "disabled"); } else { nextButton.classList.remove("swiper-button-disabled"); nextButton.removeAttribute("disabled"); } } }, }, }); this.swiperInstances.push(swiper); }); } } /* ========================================================================== Main initializer ========================================================================== */ function initExtractedScrollFunctionality() { cookieConsentScroll.init(); initSmoothAnchorScrolling(); initGsapScrollAnimations(); initLoadMoreScrollRelatedAnimation(); initTimelineSwiper(); new PostsSlider(); } /* ========================================================================== DOM ready ========================================================================== */ document.addEventListener("DOMContentLoaded", () => { initExtractedScrollFunctionality(); }); Point72, L.P. and its affiliates and our third-party partners use cookies and similar technologies to view and retain your site interactions to perform analytics, enable site functionality and assist our marketing efforts exclusively for recruiting purposes. 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=u)&&Object.keys(t.O).every(function(r){return t.O[r](e[a])})?e.splice(a--,1):(f=!1,u0&&r[s-1][2]>u;s--)r[s]=r[s-1];r[s]=[e,o,u]},t.n=function(r){var n=r&&r.__esModule?function(){return r.default}:function(){return r};return t.d(n,{a:n}),n},t.d=function(r,n){for(var e in n)t.o(n,e)&&!t.o(r,e)&&Object.defineProperty(r,e,{enumerable:!0,get:n[e]})},t.o=function(r,n){return Object.prototype.hasOwnProperty.call(r,n)},function(){var r={666:0};t.O.j=function(n){return 0===r[n]};var n=function(n,e){var o,u,i=e[0],f=e[1],a=e[2],c=0;if(i.some(function(n){return 0!==r[n]})){for(o in f)t.o(f,o)&&(t.m[o]=f[o]);if(a)var s=a(t)}for(n&&n(e);c
IT Operations Engineer, End User Computing
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Experience
Experienced Professionals
Location
New York
Focus
Software & System Engineering
Business
Point72
A Career with Point72’s Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global
What you’ll do
- Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience
- Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams
- Troubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes
- Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency
- Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution
- Manage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports
- Partner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolution
- Own the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrence
- Provide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalations
- Perform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness
What’s required
- 5+ years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems
- Bachelor’s degree in technology, computer science, or a related discipline from an accredited institution
- Demonstrated experience supporting investment professionals in the financial industry
- Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest
- Experience scripting and automating operational tasks using tools such as PowerShell and Splunk
- Proven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actions
- Experience using an incident tracking system to document, track, and report incidents, problems, and service requests
- Availability to provide rotational 24x7 on-call support and flexibility for domestic and international travel
- Strong client service skills, self-direction within a global team, and an appetite for learning new technologies
- Commitment to the highest ethical standards
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Fully-paid health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Non-profit matching gift program
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance
- A 401(k) savings program with an employer match and more
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.
The annual base salary range for this role is $140,000-$200,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
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A Career with Point72’s Technology Team
\nAs Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global
What you’ll do
\n- Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience
- Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams
- Troubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes
- Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency
- Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution
- Manage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports
- Partner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolution
- Own the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrence
- Provide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalations
- Perform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness
What’s required
\n- 5+ years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems
- Bachelor’s degree in technology, computer science, or a related discipline from an accredited institution
- Demonstrated experience supporting investment professionals in the financial industry
- Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest
- Experience scripting and automating operational tasks using tools such as PowerShell and Splunk
- Proven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actions
- Experience using an incident tracking system to document, track, and report incidents, problems, and service requests
- Availability to provide rotational 24x7 on-call support and flexibility for domestic and international travel
- Strong client service skills, self-direction within a global team, and an appetite for learning new technologies
- Commitment to the highest ethical standards
We take care of our people
\nWe invest in our people, their careers, their health, and their well-being. When you work here, we provide:
\n- Fully-paid health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Non-profit matching gift program
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance
- A 401(k) savings program with an employer match and more
About Point72
\nPoint72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.
The annual base salary range for this role is $140,000-$200,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
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We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. 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IT Operations Engineer, End User Computing
at Point72
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IT Operations Engineer, End User Computing
at Point72
Mid LevelNo visa sponsorshipOther
Posted a day ago
No clicks
- Compensation
- $140,000 – $200,000 USD
- City
- Country
- United States
Currency: $ (USD)
The IT Operations role, End User Computing (UEC) Engineer, manages our UEC environment. Key responsibilities include onboarding/offboarding users, maintaining Windows and Mac OS environments, and troubleshooting issues. Essential skills: experience with Microsoft Active Directory and imaging tools like SCCM or Casper. 5+ years' experience in Windows/Mac OS management. Proficient in scripting languages like PowerShell. Experience with cloud-based solutions and remote desktop services. Strong communication and collaboration skills.
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IT Operations Engineer, End User Computing Career
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} .o-button-hamburger__line:nth-child(3) { top: calc( (var(--p72-hamburger-line-spacing) + var(--p72-hamburger-line-height)) * 2 ); } /* ========================================================= Hamburger Active Animation Triggered by .c-menu-mobile-is-active ========================================================= */ .c-menu-mobile-is-active .o-button-hamburger__line:first-child { top: 50%; transform: rotate(45deg); } .c-menu-mobile-is-active .o-button-hamburger__line:nth-child(2) { opacity: 0; } .c-menu-mobile-is-active .o-button-hamburger__line:nth-child(3) { top: 50%; transform: rotate(-45deg); } /** * Extracted scroll-related functionality from the bundled app. * * Requires: * - GSAP * - ScrollTrigger * - Optional: jQuery if using the jQuery-based class add below * * If you are using ES modules: * * import gsap from "gsap"; * import ScrollTrigger from "gsap/ScrollTrigger"; * * gsap.registerPlugin(ScrollTrigger); */ /* ========================================================================== Cookie consent scroll/resize height tracking ========================================================================== */ const COOKIE_NOTICE_KEY = "p72_cookie_notice_dismissed"; const cookieConsentScroll = { _raf: null, _scrollBound: false, _onScroll: null, isDismissed() { try { return sessionStorage.getItem(COOKIE_NOTICE_KEY) === "1"; } catch (error) { return false; } }, setDismissed() { try { sessionStorage.setItem(COOKIE_NOTICE_KEY, "1"); } catch (error) {} }, showBanner() { const banner = document.querySelector(".js-cookie-consent"); if (banner) { banner.classList.remove("is-hidden"); banner.classList.add("is-visible"); this.updateHeightVar(); this.bindScroll(); } }, hideBanner() { const banner = document.querySelector(".js-cookie-consent"); if (banner) { banner.classList.remove("is-visible"); banner.classList.add("is-hidden"); this.unbindScroll(); this.updateHeightVar(); } }, updateHeightVar() { const banner = document.querySelector(".js-cookie-consent"); let height = 0; if (banner && !banner.classList.contains("is-hidden")) { const rect = banner.getBoundingClientRect(); height = Math.min( Math.max(rect.bottom, 0), banner.offsetHeight ); } document.documentElement.style.setProperty( "--p72-cookie-consent-height", `${height}px` ); }, onScroll() { if (!this._raf) { this._raf = window.requestAnimationFrame(() => { this._raf = null; this.updateHeightVar(); }); } }, bindScroll() { if (!this._scrollBound) { this._scrollBound = true; this._onScroll = this.onScroll.bind(this); window.addEventListener("scroll", this._onScroll, { passive: true, }); window.addEventListener("resize", this._onScroll, { passive: true, }); } }, unbindScroll() { if (this._scrollBound) { this._scrollBound = false; window.removeEventListener("scroll", this._onScroll); window.removeEventListener("resize", this._onScroll); } }, observeHeight() { const banner = document.querySelector(".js-cookie-consent"); if (!banner || typeof ResizeObserver === "undefined") return; new ResizeObserver(() => this.updateHeightVar()).observe(banner); }, handleClose() { this.setDismissed(); this.hideBanner(); }, init() { const banner = document.querySelector(".js-cookie-consent"); if (banner) { if (this.isDismissed()) { this.updateHeightVar(); } else { this.showBanner(); } this.observeHeight(); } else { document.documentElement.style.setProperty( "--p72-cookie-consent-height", "0px" ); } }, }; /* ========================================================================== Smooth anchor scrolling with header offset ========================================================================== */ function getAnchorTarget(hash) { if (!hash || hash === "#") return null; const id = hash.startsWith("#") ? hash.substring(1) : hash; let target = document.getElementById(id); if (!target) { try { target = document.querySelector(hash); } catch (error) { return null; } } return target; } function scrollToElementWithHeaderOffset(element) { const headerHeight = parseInt( getComputedStyle(document.documentElement) .getPropertyValue("--p72-header-height") ) || 0; const top = element.getBoundingClientRect().top + window.pageYOffset - headerHeight; window.scrollTo({ top, behavior: "smooth", }); } function initSmoothAnchorScrolling() { document.addEventListener("click", function (event) { const link = event.target.closest( 'a[href^="#"]:not([href="#"])' ); if (!link) return; const href = link.getAttribute("href"); const target = getAnchorTarget(href); if (target) { event.preventDefault(); scrollToElementWithHeaderOffset(target); if (history.pushState) { history.pushState(null, null, href); } } }); if (window.location.hash) { setTimeout(() => { const target = getAnchorTarget(window.location.hash); if (target) { scrollToElementWithHeaderOffset(target); } }, 100); } } /* ========================================================================== GSAP ScrollTrigger animations ========================================================================== */ function initGsapScrollAnimations() { if (typeof gsap === "undefined" || typeof ScrollTrigger === "undefined") { console.warn("GSAP or ScrollTrigger is not available."); return; } gsap.registerPlugin(ScrollTrigger); document.querySelectorAll(".js-gsap-trigger").forEach((trigger) => { /** * Fade in on scroll */ const fadeItems = trigger.querySelectorAll(".js-gsap-fade-in"); if (fadeItems.length > 0) { fadeItems.forEach((item, index) => { gsap.to(item, { opacity: 1, duration: 0.8, ease: "power1.in", scrollTrigger: item, delay: 0.1 * index, }); }); } /** * Scale in on scroll */ const scaleItems = trigger.querySelectorAll(".js-gsap-scale-in"); if (scaleItems.length > 0) { scaleItems.forEach((item, index) => { gsap.to(item, { scale: 1, opacity: 1, duration: 0.8, ease: "power1.in", scrollTrigger: item, delay: 0.1 * index, transformOrigin: "center center", }); }); } /** * Slide up on scroll */ const slideUpItems = trigger.querySelectorAll(".js-gsap-slide-in-up"); if (slideUpItems.length > 0) { slideUpItems.forEach((item, index) => { gsap.to(item, { opacity: 1, y: 0, duration: 0.8, ease: "power1.in", scrollTrigger: item, delay: 0.1 * index, }); }); } /** * Card entrance animation * * Note: * In the original bundle this is inside `.js-gsap-trigger`, * but it is not actually tied to ScrollTrigger. It runs immediately. */ const cards = trigger.querySelectorAll(".js-card-animate"); if (cards.length > 0) { console.log("Found cards to animate:", cards.length); gsap.set(cards, { opacity: 0, y: 12, filter: "blur(0.5px)", clearProps: "none", }); gsap.to(cards, { opacity: 1, y: 0, filter: "blur(0px)", duration: 0.3, ease: "power2.out", stagger: 0.03, delay: 0.05, }); } }); /** * Generic scroll class trigger */ gsap.utils.toArray(".u-scroll-animation").forEach((element) => { ScrollTrigger.create({ trigger: element, start: "top 90%", onEnter: () => { element.classList.add("u-scroll-animate"); }, }); }); } /* ========================================================================== Load-more card animation ========================================================================== */ function initLoadMoreScrollRelatedAnimation() { if (typeof jQuery === "undefined") { console.warn("jQuery is not available."); return; } if (typeof gsap === "undefined") { console.warn("GSAP is not available."); return; } const $ = jQuery; $(".js-button-load-more").on("click", () => { const hiddenItems = $(".js-filter-item.u-display--none").not(".ft-hidden"); const itemsToShow = hiddenItems.slice(0, 8); if (itemsToShow.length > 0) { const animatedCards = itemsToShow.find(".js-card-animate").get(); if (animatedCards.length > 0) { gsap.set(animatedCards, { opacity: 0, y: 12, filter: "blur(0.5px)", }); } itemsToShow.removeClass("u-display--none"); const filterContainer = $(".js-filter-container"); try { if (filterContainer.data("isotope")) { filterContainer.isotope("layout"); } } catch (error) {} if (animatedCards.length > 0) { gsap.to(animatedCards, { opacity: 1, y: 0, filter: "blur(0px)", duration: 0.4, ease: "power2.out", stagger: 0.04, }); } $(".js-button-load-more") .blur() .removeClass("active focus"); if (hiddenItems.length <= 8) { $(".js-button-load-more").hide(); } } }); } /* ========================================================================== Optional: Swiper timeline with horizontal scroll/drag behavior ========================================================================== */ /** * The bundle initializes a horizontal Swiper timeline. * * Requires Swiper and Navigation module. * * In the original minified code: * - fl = Swiper * - ml = Navigation module */ function initTimelineSwiper() { if (typeof Swiper === "undefined") { console.warn("Swiper is not available."); return; } // If using Swiper modules globally, adjust as needed. // Swiper.use([Navigation]); new Swiper(".js-timeline", { slidesPerView: 1, spaceBetween: "-10%", breakpoints: { 640: { slidesPerView: 2, }, 768: { slidesPerView: 3, }, 1024: { slidesPerView: 4, }, 1200: { slidesPerView: 5, }, }, direction: "horizontal", freeMode: true, navigation: { nextEl: ".swiper-button-next", prevEl: ".swiper-button-prev", }, }); } /* ========================================================================== Optional: Posts slider horizontal drag/scroll behavior ========================================================================== */ class PostsSlider { constructor() { this.sliders = document.querySelectorAll(".js-posts-slider"); this.swiperInstances = []; this.init(); } init() { if (!this.sliders.length) return; if (typeof Swiper === "undefined") { console.warn("Swiper is not available."); return; } // If using Swiper modules globally, adjust as needed. // Swiper.use([Navigation]); this.sliders.forEach((slider) => { const container = slider.querySelector(".js-posts-slider-container"); if (!container) return; const prevButton = slider.querySelector(".js-posts-slider-prev"); const nextButton = slider.querySelector(".js-posts-slider-next"); const swiper = new Swiper(container, { slidesPerView: "auto", spaceBetween: 0, grabCursor: true, watchSlidesProgress: true, wrapperClass: "js-posts-slider-wrapper", slideClass: "js-posts-slider-card", navigation: { nextEl: nextButton, prevEl: prevButton, }, on: { init: function () { if (prevButton) { prevButton.classList.add("swiper-button-disabled"); prevButton.setAttribute("disabled", "disabled"); } }, slideChange: function () { if (prevButton) { if (this.isBeginning) { prevButton.classList.add("swiper-button-disabled"); prevButton.setAttribute("disabled", "disabled"); } else { prevButton.classList.remove("swiper-button-disabled"); prevButton.removeAttribute("disabled"); } } if (nextButton) { if (this.isEnd) { nextButton.classList.add("swiper-button-disabled"); nextButton.setAttribute("disabled", "disabled"); } else { nextButton.classList.remove("swiper-button-disabled"); nextButton.removeAttribute("disabled"); } } }, }, }); this.swiperInstances.push(swiper); }); } } /* ========================================================================== Main initializer ========================================================================== */ function initExtractedScrollFunctionality() { cookieConsentScroll.init(); initSmoothAnchorScrolling(); initGsapScrollAnimations(); initLoadMoreScrollRelatedAnimation(); initTimelineSwiper(); new PostsSlider(); } /* ========================================================================== DOM ready ========================================================================== */ document.addEventListener("DOMContentLoaded", () => { initExtractedScrollFunctionality(); }); Point72, L.P. and its affiliates and our third-party partners use cookies and similar technologies to view and retain your site interactions to perform analytics, enable site functionality and assist our marketing efforts exclusively for recruiting purposes. 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IT Operations Engineer, End User Computing
Apply Now
Experience
Experienced Professionals
Location
New York
Focus
Software & System Engineering
Business
Point72
A Career with Point72’s Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global
What you’ll do
- Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience
- Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams
- Troubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes
- Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency
- Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution
- Manage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports
- Partner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolution
- Own the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrence
- Provide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalations
- Perform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness
What’s required
- 5+ years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems
- Bachelor’s degree in technology, computer science, or a related discipline from an accredited institution
- Demonstrated experience supporting investment professionals in the financial industry
- Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest
- Experience scripting and automating operational tasks using tools such as PowerShell and Splunk
- Proven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actions
- Experience using an incident tracking system to document, track, and report incidents, problems, and service requests
- Availability to provide rotational 24x7 on-call support and flexibility for domestic and international travel
- Strong client service skills, self-direction within a global team, and an appetite for learning new technologies
- Commitment to the highest ethical standards
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Fully-paid health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Non-profit matching gift program
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance
- A 401(k) savings program with an employer match and more
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.
The annual base salary range for this role is $140,000-$200,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
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A Career with Point72’s Technology Team
\nAs Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global
What you’ll do
\n- Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience
- Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams
- Troubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes
- Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency
- Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution
- Manage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports
- Partner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolution
- Own the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrence
- Provide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalations
- Perform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness
What’s required
\n- 5+ years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems
- Bachelor’s degree in technology, computer science, or a related discipline from an accredited institution
- Demonstrated experience supporting investment professionals in the financial industry
- Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest
- Experience scripting and automating operational tasks using tools such as PowerShell and Splunk
- Proven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actions
- Experience using an incident tracking system to document, track, and report incidents, problems, and service requests
- Availability to provide rotational 24x7 on-call support and flexibility for domestic and international travel
- Strong client service skills, self-direction within a global team, and an appetite for learning new technologies
- Commitment to the highest ethical standards
We take care of our people
\nWe invest in our people, their careers, their health, and their well-being. When you work here, we provide:
\n- Fully-paid health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Non-profit matching gift program
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance
- A 401(k) savings program with an employer match and more
About Point72
\nPoint72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.
The annual base salary range for this role is $140,000-$200,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
","title":"IT Operations Engineer, End User Computing","@type":"JobPosting","@context":"http://schema.org/"} CSJobDetailModule.init('{\"lastModifiedDateFormatted\":\"2026-08-25\",\"job\":{\"attributes\":{\"type\":\"Job__c\",\"url\":\"/services/data/v67.0/sobjects/Job__c/a03Vo00001o5zryIAA\"},\"Id\":\"a03Vo00001o5zryIAA\",\"Name\":\"IT Operations Engineer, End User Computing\",\"Assigned_Internal_Recruiter__c\":\"0055b00000MwJHwAAN\",\"Job_Code__c\":\"PIT-0015039\",\"Experience__c\":\"Experienced Professionals\",\"Opened_Date__c\":\"2026-06-18\",\"Company__c\":\"0015b00001nlJvSAAU\",\"Posted_Location__c\":\"New York\",\"Area__c\":\"Technology & Engineering\",\"Team__c\":\"Software & System Engineering\",\"Job_Description_External__c\":\"\u003Ch3\u003EA Career with Point72’s Technology Team\u003C/h3\u003E\\n\u003Cp\u003EAs Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.\u003C/p\u003E\u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\u003Cp\u003EAs a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global \u003C/p\u003E\u003Cbr\u003E\u003Ch3\u003EWhat you’ll do\u003C/h3\u003E\\n\u003Cul\u003E\u003Cli\u003ELead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience\u003C/li\u003E\u003Cli\u003EBuild and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams\u003C/li\u003E\u003Cli\u003ETroubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes\u003C/li\u003E\u003Cli\u003EDevelop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency\u003C/li\u003E\u003Cli\u003EAutomate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution\u003C/li\u003E\u003Cli\u003EManage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports\u003C/li\u003E\u003Cli\u003EPartner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolution\u003C/li\u003E\u003Cli\u003EOwn the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrence\u003C/li\u003E\u003Cli\u003EProvide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalations\u003C/li\u003E\u003Cli\u003EPerform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness\u003C/li\u003E\u003C/ul\u003E\u003Cbr\u003E\u003Ch3\u003EWhat’s required\u003C/h3\u003E\\n\u003Cul\u003E\u003Cli\u003E5+ years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems\u003C/li\u003E\u003Cli\u003EBachelor’s degree in technology, computer science, or a related discipline from an accredited institution\u003C/li\u003E\u003Cli\u003EDemonstrated experience supporting investment professionals in the financial industry\u003C/li\u003E\u003Cli\u003EKnowledge of market data and electronic trading platforms such as Bloomberg and Neovest\u003C/li\u003E\u003Cli\u003EExperience scripting and automating operational tasks using tools such as PowerShell and Splunk\u003C/li\u003E\u003Cli\u003EProven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actions\u003C/li\u003E\u003Cli\u003EExperience using an incident tracking system to document, track, and report incidents, problems, and service requests\u003C/li\u003E\u003Cli\u003EAvailability to provide rotational 24x7 on-call support and flexibility for domestic and international travel\u003C/li\u003E\u003Cli\u003EStrong client service skills, self-direction within a global team, and an appetite for learning new technologies\u003C/li\u003E\u003Cli\u003ECommitment to the highest ethical standards\u003C/li\u003E\u003C/ul\u003E\u003Cbr\u003E\u003Ch3\u003EWe take care of our people\u003C/h3\u003E\\n\u003Cp\u003EWe invest in our people, their careers, their health, and their well-being. When you work here, we provide:\u003C/p\u003E\\n\u003Cul\u003E\u003Cli\u003EFully-paid health care benefits\u003C/li\u003E\u003Cli\u003EGenerous parental and family leave policies\u003C/li\u003E\u003Cli\u003EMental and physical wellness programs\u003C/li\u003E\u003Cli\u003EVolunteer opportunities\u003C/li\u003E\u003Cli\u003ENon-profit matching gift program\u003C/li\u003E\u003Cli\u003ESupport for employee-led affinity groups representing women, minorities and the LGBT+ community\u003C/li\u003E\u003Cli\u003ETuition assistance\u003C/li\u003E\u003Cli\u003EA 401(k) savings program with an employer match and more\u003C/li\u003E\u003C/ul\u003E\u003Cbr\u003E\u003Ch3\u003EAbout Point72\u003C/h3\u003E\\n\u003Cp\u003EPoint72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry\'s brightest talent by cultivating an investor-led culture and committing to our people\'s long-term growth. For more information, visit https://point72.com/.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EThe annual base salary range for this role is $140,000-$200,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.\u003C/p\u003E\u003Cbr\u003E\",\"Japanese_Job_Description_External__c\":\"\u003Cbr\u003E\u003Cbr\u003E\u003Cbr\u003E\",\"Transcript_Optional__c\":false,\"Other_Internal_Recruiter__c\":\"0055b00000PX5rYAAT\",\"RecordTypeId\":\"0120a000000LTejAAG\",\"Apply_Now_URL__c\":\"https://boards.greenhouse.io/point72/jobs/8574616002?gh_jid=8574616002\",\"Type__c\":\"Full Time\",\"LastModifiedDate\":\"2026-08-25T15:40:27.000+0000\",\"Location__c\":\"New York, New York\",\"Company__r\":{\"attributes\":{\"type\":\"Account\",\"url\":\"/services/data/v67.0/sobjects/Account/0015b00001nlJvSAAU\"},\"Business__c\":\"Point72\",\"Name\":\"Point72\",\"Id\":\"0015b00001nlJvSAAU\",\"RecordTypeId\":\"012j0000000tIlgAAE\"},\"RecordType\":{\"attributes\":{\"type\":\"RecordType\",\"url\":\"/services/data/v67.0/sobjects/RecordType/0120a000000LTejAAG\"},\"DeveloperName\":\"Information_Technology\",\"Name\":\"Information Technology\",\"Id\":\"0120a000000LTejAAG\"}},\"friendlyJobName\":\"it-operations-engineer-end-user-computing\",\"formattedTeam\":\"Software & System Engineering\",\"formattedLocation\":\"New York\",\"formattedArea\":\"Technology & Engineering\"}');
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