Location: Vilnius, Lithuania

Do you have back office experience and see yourself being a key person delivering payment-related solutions for corporate and private customers in all Danske Bank branches?

If yes, you have a great opportunity to make it happen by joining our team, where we deliver world-class financial solutions to customers.
From an out-tasking model approach, our department evolved into a set of competence centres with end-to-end process ownership, a business mandate, and a direct impact on the customer experience. There you will be a part of a key strategic hub responsible for a broad range of banking operations, professional services, business support functions, and front-end product development. 

We are a group of motivated and engaged employees, located in the newest and most modern Meadow building in Danske Campus, Vilnius. Our focus is on delivering great results and a high-quality customer experience and creating a great atmosphere based on values and openness within the team.

Danske Bank supports a high degree of workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

You will:
•    Handle various payment requests and manage more complex payment-related cases
•    Deal with requests received from Scandinavian colleagues 
•    Take responsibility for maintaining high-quality services for our customers 
•    Process large business manual payments, including deal closing-related payments 
•    Handle unusual or complex situations related to manual payments, using payment and SWIFT message flow knowledge where relevant 
•    Support stakeholders in daily communication by providing clear updates and guidance on payment-related matters 
•    Identify process risks and improvement opportunities, contributing to lean, robotics, and automation initiatives 
•    Manage workflow according to established deadlines 

About you:
•    Previous backoffice operational experience would be a strong advantage
•    Strong focus on teamwork
•    Focus on high quality and accuracy
•    Upper-intermediate English language skills
•    Customer focus with a ‘can-do’ mindset
•    Attention to detail with the ability to navigate in timely sensitive situations

We offer:

Monthly salary range from 1720 EUR to 2580 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE.

Your job function (position) in the job contract will be Service Delivery.

If you have any questions, you are welcome reach out to Laurynas Bernatavicius, Head of Cross Border Outgoing & Manual Payments, at 
laurynas.bernatavicius@danskebank.lt.

For applying, please use the link on the job ad.