Location: Vilnius, Lithuania

Do you want to help us maintain our position as #1 in customer experience across the region? You now have an opportunity to join a team that directly supports International Financial Institutions and International Asset Management customers within the Danske Bank Group.

As a Senior Client Manager, you will be responsible for delivering professional customer service across a wide range of areas, including credit, markets trading, KYC, trade finance, daily banking inquiries, cash management, liquidity management, and more.

The ideal candidate will have experience with credit-related tasks, a good understanding of financial instruments, and some expertise in cash management or related fields. Experience working with LC&I customers would be beneficial. You will be working with designated portfolios and collaborating in teams with Senior Bankers, Relationship Managers, Credit Specialists and others. The role focuses on supporting the overall value proposition, managing ad hoc requests, keeping customer information up to date, and working closely with multiple internal stakeholders throughout the process. You will interact with stakeholders at all levels of seniority and across various geographical locations.

This role offers an opportunity to gain insights into the value chain, including Danske Bank’s offerings to our largest institutional and corporate customers. It also allows you to develop key skills, including coordination, problem-solving, and customer orientation. You will play a key role in establishing and maintaining strong relationships with both external and internal stakeholders at Danske Bank.
This position is located in Vilnius, Lithuania. Danske Bank supports a high degree of workplace flexibility, with our department currently following a hybrid working model where we work at least three days per week from the office.

You will:

•    Take end-to-end ownership of tasks, demonstrating a strong service mindset to deliver a high-quality customer experience
•    Manage various types of risks, including credit risk, conduct risk and controls
•    Prepare and renew limits and facilities
•    Support the resolution of diverse transactional banking cases
•    Communicate clearly and effectively with international financial customers and multiple internal stakeholders
•    Navigate complex organisational structures to efficiently and promptly resolve customer queries, even in the absence of strict operational procedures
•    Adopt a business-oriented approach
•    Collaborate with internal stakeholders to optimise customer solutions
•    Perform additional duties as assigned

About you:

•    Experience in the financial sector, with 2+ years in a credit-related, market products-driven role or related fields such as financial analysis, treasury functions or audit
•    Motivated and customer-focused mindset
•    Strong stakeholder management skills, with the ability to engage effectively with both external and internal parties
•    Commitment to delivering high-quality customer experiences
•    Effective collaboration and coordination skills in a complex, international environment
•    A proactive mindset along with the ability to efficiently manage one’s responsibilities
•    Creativity and professionalism in handling unexpected situations
•    Advanced English skills

We offer:
Monthly salary range from 2640 EUR to 3960 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
•    Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
•    Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
•    Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
•    Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
•    Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
 

See all the benefits HERE.

Your job function (position) in the job contract will be Customer Advisory Support.
If you have any questions, please contact Dagne Lapinskaite, Head of Client Management Lithuania Internationals via dagn@danskebank.lt