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Senior Customer Service Officer - Hang Seng Bank (HK)
at HSBC
Mid LevelNo visa sponsorshipOther
Posted 6 hours ago
No clicks
- Compensation
- Not specified
- City
- Country
- China
Currency: Not specified
Senior-level Customer Service Officer role at Hang Seng Bank (Hong Kong) requires 7+ years' banking experience, including 3+ years in a supervisory role. Manages and trains team of Customer Service Officers. Key responsibilities: Handle complex customer enquiries, resolve disputes, drive service excellence, maintain quality standards. Must possess strong communication skills, proficiency in Cantonese and English. Familiarity with banking systems, including core banking, CRM, and customer service platforms required. Proven leadership skills and ability to work independently essential.
No additional description provided.
