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Senior Technical Support Engineer

at Synopsys

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Posted 17 hours ago

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Compensation: Not specified
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Country: United States

**Senior Technical Support Engineer**: Lead technical assistance for Synopsys' AI-driven silicon solutions. Troubleshoot complex engineering issues, ensuring customer satisfaction and driving innovation. Leverage expertise in thermal-fluid engineering and heat transfer simulations, utilizing tools like ANSYS, Fluent, and CFD. Requires 7+ years of experience in a related field, strong problem-solving skills, and a collaborative mindset.

We Are

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

You Are

An experienced thermal-fluid engineer with a strong background in heat transfer engineering simulations. You are passionate about solving complex problems and enabling customer success through technical excellence. You can connect the right methods and assumptions to the questions our fluids team needs to answer. You enjoy collaborating closely with customers to understand their workflows, then translating requirements into clear simulation approaches and recommendations.

Learning new tools and methods energizes you. You stay current because the field moves and because you like being the person who knows how to apply the latest capabilities to real problems. At Synopsys, you will work with customers solving hard thermal and fluids challenges across aerospace, automotive, and industrial sectors, and what you help them figure out will directly shape how their products perform.

What You’ll Need

BS in Mechanical Engineering, Aerospace Engineering, or related Engineering Physics field with 5+ years of experience in engineering software environments, or MS with 2+ years, or PhD
Expert-level knowledge of Fluid Dynamics, Heat Transfer and Thermodynamics.
Understanding of system level thermal analysis will be an added advantage
Experience of using Thermal Desktop, RadCAD, FloCAD or other tools like NX-Thermal, Maya HTT TMG, ESATAN, SINDA, TSS, Flowmaster, GT-Suite, Amesim, Thermica, or Easy5 will be an added advantage
Problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
Excellent written and verbal communication skills with demonstrated ability to interact effectively
Strong organizational and time management skills with the ability to prioritize multiple projects and maintain a sense of urgency

Who You Are

Engaging personality, engineering curiosity and willingness for continuous learning
You enjoy learning new simulation methods and tools, and you are the kind of person who experiments with a new feature before the documentation is even finished
Strong organizational and time management skills, possesses a sense of urgency
Ability to work independently, as well as with others in a diverse team environment
Projects a professional image and demonstrates business acumen, driven to succeed

The Team You'll Be Part Of

You will join the Ansys Customer Excellence Global Technical Support team, a diverse group of talented engineers and Subject Matter Experts dedicated to empowering customers and advancing simulation-driven innovation. The team emphasizes a collaborative culture, sharing expertise, continuous learning and delivering exceptional service across a wide range of industries. Together, you will solve complex challenges, drive product advancement, and make a measurable impact on the industry.

Rewards and Benefits

Your recruiter will provide more details about the salary range and benefits during the hiring process.

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