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Support Associate Level IV

at CGI

JuniorNo visa sponsorshipOther

Posted 4 hours ago

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Compensation: Not specified
City: Chicago
Country: United States

**Support Associate Level IV** - Chicago, USA Leverage your administration expertise to excel as a **Support Associate Level IV**. Duties include managing escalated support cases, maintaining service level agreements (SLAs), and collaborating with cross-functional teams using ** Zendesk** and **JIRA** tools. Proficient in ** troubleshooting** and **problem-solving**, you'll have a minimum of **5 years of experience** in a similar role, with a focus on **customer service** and **process improvement**. Dial in your **communication skills** and ability to **handle sensitive information** to thrive in this role.

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