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Support Associate Level IV
at CGI
GraduateNo visa sponsorshipOther
Posted 2 hours ago
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- Compensation
- Not specified
- City
- Country
- United States
Currency: Not specified
**Job Title:** Support Associate Level IV. Oversee support operations, prioritize tickets, and ensure resolution within SLAs. Key Responsibilities: Lead a team of support associates, manage escalations, and drive process improvements. Required Skills: Proven expertise in support operations (5+ years), strong leadership skills, proficient in ticketing systems (Zendesk, JIRA), experience with cloud-based software (AWS, Azure), and familiarity with ITIL framework. Mid to Senior-level role. Based in Washington, DC.
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