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Tier 2 Helpdesk Lead

at CGI

Mid LevelNo visa sponsorshipOther

Posted 5 minutes ago

No clicks

Compensation: Not specified
City: Not specified
Country: United States

**Tier 2 Helpdesk Lead - Fairfax, US (Service Desk/End User Services)** Key responsibilities include leading a team of Tier 2 agents, managing daily ticket workload, and ensuring service level agreements (SLAs) are met. You'll provide technical guidance, resolve complex user issues, and collaborate with internal teams. Required skills include proven helpdesk experience, strong technical background in Windows OS, Office 365, and Google Suite. Experience with ticketing systems such as JIRA Service Desk, ITIL framework, and excellent leadership skills are essential.

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