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AHS Specialist - Italian & English, Account Health Support
at Amazon
GraduateNo visa sponsorshipProduct/Project Manager
Posted an hour ago
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**AHS Specialist - Bilingual Italian & English: Support Amazon's Third-Party Sellers** An AHS Specialist overlooks Amazon's business partner interface, focusing on Italian & English-speaking Sellers. Key responsibilities involve predicting partners' needs, providing proactive solutions, and developing innovative self-help tools. This role necessitates excellent customer-centric communication, problem-solving, and Espanol/Italiano language skills. Requires a minimum of 6 months of customer support experience, preferably with a focus on SMEs or e-commerce. Familiarity with CRM and ticketing tools is beneficial. Shifts are rotational, with flexibility to work as per business needs.
An AHS Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers.
Key job responsibilities
Overview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
POSITION DESCRIPTION: AHS Specialist (ITA)
LANGUAGE REQUIREMENTS: English & Italian
PROCESS TYPE: Voice Process (Inbound and Outbound Calling)
SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)
A day in the life
The AHS Specialist you will be responsible for managing the end-to-end compliance journey of assigned sellers under the AHS Dedicated Support model. Acting as a dedicated point of contact, you will drives completion across multiple legislations by providing clear guidance, proactive outreach, and consistent follow-up.
About the team
Account Health Support acts as the primary interface between Amazon and our Selling Partners. The AHS Compliance Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A AHS Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Key job responsibilities
Overview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
POSITION DESCRIPTION: AHS Specialist (ITA)
LANGUAGE REQUIREMENTS: English & Italian
PROCESS TYPE: Voice Process (Inbound and Outbound Calling)
SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)
A day in the life
The AHS Specialist you will be responsible for managing the end-to-end compliance journey of assigned sellers under the AHS Dedicated Support model. Acting as a dedicated point of contact, you will drives completion across multiple legislations by providing clear guidance, proactive outreach, and consistent follow-up.
About the team
Account Health Support acts as the primary interface between Amazon and our Selling Partners. The AHS Compliance Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A AHS Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Basic Qualifications
- Speak, write, and read fluently in ItalianPreferred Qualifications
- Knowledge of MS Excel, Word, SharePoint and PowerPointOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
