Amazonians are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a GSS Campaign Operations Associate, you will be working on building campaigns for Amazon Prime Video by using the various marketing tools, operations work flows and following the Standard Operating Procedures (SOP). You will be responsible for delivering the assigned campaigns on time with the right quality. You will also be responsible to learn and adapt to the new features and changes in the processes and follow the SOP while creating the campaigns. In this role, your will also be responsible to update the workflow tools and trackers to keep track of daily tasks. This role will need flexibility to work on rotational shifts as per business requirements. This is an individual contributor role. This is an on-site role. The role requires a graduate degree with exposure to MS office and comfort with numbers.

Key job responsibilities
Operations:
• Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets
• Alerts managers/SMEs on problems or concerns in a proactive manner
• Meets the daily goals on tasks allocated

Quality and Process Excellence:
• Expected to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
• Complies with SOP or manager's directions and makes sure that tasks meet quality standards.
• Associate has to spot/catch errors in the SOP content and expected to reachout to their respective Subject matter experts for correcting the SOP.
• Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to complete at least 1 Kaizen/ 4 – JDIs in a year.
• Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis


About the team
GSS Campaign Operations Prime Video was initiated in 2019 to take up marketing & merchandising related activities within the Books org that are repetitive, low-medium complex, manual tasks distributed across many employees. We look to standardize the work items executed in an operational environment, with SOPs, productivity measurement/improvement, and ultimately automation. Over the years, we expanded our scope to 10+ GLs outside of books org and are continuing to grow by collaborating with newer teams. GSS Campaign Operations can support Demand Generation activities for all teams within Amazon and it encompasses 120+ sub-processes across Books & Non-Books Org.

Basic Qualifications

- Knowledge of Microsoft Office including Outlook, Word, and Excel
- Experience navigating a knowledge base and following Standard Operating Procedures (SOPs)
- Work rotating shift schedules and variable days off
- 1+ years of digital marketing experience
- Experience in administrative tasks such as data entry, managing data driven report processes or processes
- Experience in English-language communication skills, both written and verbal

Preferred Qualifications

- Experience working with marketing tools including email, web analytics, CRM, and marketing automation platforms
- Experience managing work and priorities through a ticketing system
- Experience applying key financial performance indicators (KPIs) to analyses, or experience working in a fast-paced and ambiguous environment
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in root cause analysis and troubleshooting or problem solving
- Experience working in a fast-paced and ambiguous environment, or experience in creating process improvements with automation and analysis

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.