Location: Vilnius, Lithuania

Join a newly established team - Print & Post Digital Transformation - transforming how Danske Bank communicates with customers. As Chief Business Consultant, you will help shape our digital transformation agenda by combining data analysis, systems understanding and strong business-technology translation to improve customer experience, improve control and scale bank-owned digital communication channels.

As Chief Business Consultant in Print & Post Digital Transformation, you will play a central role in shaping and enabling one of Danske Bank’s important customer communication transformation agendas. Our core mission is to improve customer experience, reduce unnecessary customer communication and improve control —and using data, systems insight and digital channels more effectively is a key enabler to make this happen. You will help translate this goal into clear requirements, structured insights and senior stakeholder decision material across business, technology, risk, compliance and operations.

What You Will Be Doing

Working closely with Technology, Business, Legal, Risk, Compliance and Operations teams, you will translate strategic objectives into data, system and functional requirements that can be understood and acted on by both business and technical teams and stakeholders. 

• Shape and develop the Print & Post Digital Transformation roadmap by driving selected initiatives and strategic analyses, identifying opportunities to reduce unnecessary communication, improve customer relevance and accelerate adoption of bank-owned digital channels.

• Turn complex data and system information into actionable insights and recommendations by analysing communication and customer volumes, document types, customer segments, channel usage, process flows, system data and technical dependencies.

• Bridge business and technology, translating business needs into clear requirements while collaborating with e.g. architects, developers, product owners and analysts to identify solution opportunities and navigate technical constraints.

• Enable colleagues across the wider team to succeed, contributing with insights, recommendations and structured problem-solving while helping shape a strong team culture in a newly established unit.

About You

• Senior profile with strong analytical capabilities, able to operate effectively and on their own at the intersection of business, data and technology

• Substantial experience in data analysis, business analysis, technology consulting, systems transformation or similar roles, with a strong ability to turn complex information into actionable recommendations.

• Comfortable working with different stakeholders, incl. architects, developers, engineers, product owners and analysts, building credibility through curiosity, structured thinking and the ability to question assumptions

• Strong stakeholder management and communication skills, with the ability to translate complex technical topics into clear business implications, recommendations and decision material for senior stakeholders.
• Understanding of systems, data flows, integrations, requirements and technical dependencies is a big advantage, and how they shape business outcomes, customer experience and operational processes.
• Collaborative and curious team player, driven to create a positive impact, and comfortable navigating ambiguity and complexity. Experience with agile ways of working and tools such as Jira or Confluence is a plus. Proficient in written and spoken English.

Preferably, you have experience working in complex and larger organisations with many stakeholders and dependencies. 

What We Offer You

Monthly salary range from 3760 EUR to 5640 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE.

Your job function (position) in the job contract will be Transformation&Change.

Are you ready for the next step?

Please submit your CV and application letter as soon as possible. For questions, contact Head of Print & Post Digital Transformation Katrine Djernes on dj@danskebank.dk or Linkedin. We look forward to hearing from you!

Join a newly established team transforming how Danske Bank communicates with customers. As Chief Business Consultant, you will shape our digital transformation agenda, improve customer experience, and reduce communication costs through data-driven insights and strategic execution.