Home Careers Search jobs CS - UIR Operation Manager - Hsinchu Apply Now In a nutshell Location Hsinchu, Taiwan Team Customer Support Work experience 4-9 years, 10-15 years Educational background Physics Mechanical Engineering Electrical Engineering Mechatronics Other technical backgrounds Travel 25% Workplace type On-Site Fulltime/parttime Full time Share this job Job ID: J-00344246 Introduction to the job Own end-to-end site UIR execution, ensuring safe, predictable, and high-quality delivery aligned with customer and business targets. Role and responsibilities A. Site Operation Ownership Own full site UIR operations (Install / Upgrade / Relocation) Deliver against Safety, Quality, Cost, Cycle Time, and Predictability targets Act as the UIR representative for the site , accountable for execution results B. Execution & Delivery Lead execution from readiness → installation → closure Drive First-Time-Right and zero-repeat mindset Ensure compliance with standard process and quality expectations Make timely decisions and trigger escalation when needed C. Resource & Manpower Management Own site manpower allocation (engineers / coordinators / 3rd party) Balance workload across projects and sites Ensure skill readiness and qualification match demand Work closely with planner for resource alignment D. Stakeholder & Customer Interface Act as single operational contact window (customer / account / internal teams) Manage customer expectations (schedule, CT, readiness) Provide operational input in account discussions Handle major escalations and complaint cases E. Risk & Escalation Management Lead site-level risk assessment (technical / schedule / readiness) Identify gaps early and drive mitigation actions Escalate when needed and ensure cross-functional alignment Coordinate with EHS, SCM, Planner, and other stakeholders F. People Leadership Lead and develop team (GLs, engineers, TIC, SAP) Drive skill development, coaching, and OJT Monitor team engagement and well-being Build next-generation leadership pipeline G. Operational Excellence & Continuous Improvement Drive KPI performance (Cost / CT / IRR / Customer satisfaction) Lead improvement initiatives (A3, RCA, standardization) Optimize processes and ways of working Ensure continuous improvement within scope Education and experience Science and Engineering background 3year + people leaders experience customer interface experience This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology. Inclusion and diversity ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions . Learn more about this job About the team Customer Support About the location Taiwan About ASML Working at ASML