Front Office Tribe Lead

• Lead the evolution of the strategic colleague desktop and productivity ecosystem, creating a seamless experience that enables colleagues to serve clients more effectively.
• Drive simplification, workflow optimisation, AI enablement and operational efficiency across the end-to-end colleague experience.
• Define and own the strategic vision, roadmap and outcomes for the tribe, ensuring investment is aligned to measurable business, colleague and client value.
• Lead a multidisciplinary organisation spanning Product, Design, Engineering, Data and Delivery, creating an environment where empowered teams can deliver continuously and at pace.
• Drive end-to-end transformation initiatives, translating complex business priorities into scalable products, journeys and capabilities that improve colleague and client experiences.
• Build strong partnerships with senior business, technology and operations stakeholders to align priorities, manage dependencies and deliver sustainable outcomes across the wider PBWM ecosystem.
• Champion modern product and agile ways of working, fostering a culture of experimentation, evidence-based decision making, continuous improvement and accountability for outcomes.

Desired Skills/Experience

• Experience leading the design, build or transformation of colleague-facing platforms, tools, workflows or digital workplaces that improve productivity, efficiency and service outcomes.
• Strong understanding of end-to-end operational journeys, process optimisation and workflow orchestration, with a track record of simplifying complex colleague experiences across multiple functions.
• Experience leveraging AI, automation, data and digital technologies to remove friction, reduce manual effort and enable smarter colleague decision-making.
• Demonstrated success leading large-scale change programmes involving multiple products, teams and technology platforms, with significant dependency management and stakeholder complexity.
• Familiarity with Private Banking, Wealth Management, Financial Services or other highly regulated industries where balancing innovation, risk and control is critical.
• Appreciation of human-centred design and customer-centric delivery approaches, with a focus on solving genuine user problems.

Purpose of the role

To take responsibility for end-to-end local Platform management including – strategy design & execution, scalable and stable platform for client & colleagues, regulatory risk mitigation & management, platform development.  

Accountabilities

• Business ownership of system, processes & procedures on the platform and end to end client journey management, oversight, business continuity & service recovery.
• Management, understanding and interpretation of local & group regulatory requirements & standards.
• Driving Platform strategy and change agenda, seeking innovative solutions to differentiate, streamline and de-risk the platform to directly contribute to client experience, Banker efficiency and managing / reducing regulatory risk.
• Using KPIs and data to monitor and measure of the platform effectiveness and change improvements.
• Managing, reporting and representing the platform performance at relevant governance fora.
• External (where required) and internal stakeholder management including regulators, senior leaders, client facing colleagues and infrastructure partners.
• Provision of guidance, coaching and support to improve colleagues' delivery quality.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.