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Head of Customer Relations - Hang Seng Bank (HK)

at HSBC

Tech LeadNo visa sponsorshipProduct/Project Manager

Posted 7 hours ago

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Compensation

Not specified

Currency: Not specified

City

Hong Kong

Country

Not specified

As Head of Customer Relations with Hang Seng Bank (HK), drive multi-channel customer experience. Manage cross-functional teams, applying data-driven insights and process excellence to enhance customer satisfaction. Requires proven leadership experience, customer service background, and strong analytical skills. Must be proficient in CRM software like Salesforce and customer experience tools like Medallia. Lead the bank's customer advocacy initiatives.