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Operations Manager (IT - Service Desk)
at CGI
Mid LevelNo visa sponsorshipProduct/Project Manager
Posted 15 hours ago
No clicks
- Compensation
- Not specified
- City
- Country
- Philippines
Currency: Not specified
**Operations Manager (IT - Service Desk)** - Lead IT support operations, driving service excellence. Manage a team of 10+ L1/L2 IT professionals, handling hardware/software incidents and requests, ensuring minimal service disruption. Experience in ITIL best practices, with 5+ years in similar roles, and proficient in ticket management tools (e.g., ServiceNow). Strengths in analytical problem-solving, stakeholder communication, and driving process improvement are essential.
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