Location: Vilnius, Lithuania

Are you motivated by helping corporate customers receive clear, reliable and timely banking support? In Customer Care Delivery Sweden, we work close to real customer needs and help ensure that everyday banking processes run smoothly for both customers and advisers.

You will become part of a team that supports Swedish business and corporate customers with customer requests, account-related administration, digital banking set-up and coordination across internal processes. The work is varied and requires both structure and curiosity, as you will often need to understand the customer situation, connect the right stakeholders and make sure the case is moved forward with quality.

This role is a good match for someone who enjoys taking ownership, solving operational tasks with care and contributing to a team culture where we support each other, share knowledge and continuously improve how we deliver.

The workplace is located in Vilnius. Danske Bank supports workplace flexibility through a hybrid work model, where we work at least 3 days in the office.

This role does not include a relocation allowance for candidates who are not based in Lithuania.

You will:

• Support Swedish business and corporate customers by ensuring stable, accurate and timely day-to-day service delivery
• Take ownership of more complex operational cases, escalations and ad-hoc requests, making sure they are followed through with quality
• Work closely with Swedish advisers, stakeholders and internal teams to create a smooth customer experience
• Handle account-related administration, customer packages and digital banking set-up activities with attention to detail
• Spot improvement opportunities in daily work and contribute to simpler, smarter and more efficient ways of working
• Share knowledge, support colleagues and help maintain strong operational standards in the team 

About you:

• 1-2 years of experience in operational, administrative or customer support delivery, preferably within banking or financial services
• Ability to manage complex cases independently and make sound operational decisions
• Strong attention to detail, accuracy and quality in daily delivery
• Customer-oriented mindset with the ability to balance speed, quality and risk awareness
• Good collaboration and communication skills when working with advisers, stakeholders and colleagues
• Proactive approach to learning, process improvement and knowledge sharing
• Upper-Intermediate English skills, both written and spoken; Swedish language skills would be beneficial

We offer:

Monthly salary range from 1720 EUR to 2580 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE.

Your job function (position) in the job contract will be Service Delivery.

If you're interested in this role and joining Customer Care Delivery Sweden, feel free to contact me - Mantas Jasionis | LinkedIn.

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