At Amazon, we hire hands-on managers at all levels. The leader At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We are guided by our Leadership Principles and a commitment to operational excellence. The Transportation Capacity team seeks a results-driven Program Manager to lead capacity planning initiatives across Amazon Mexico's transportation network. This role combines strategic planning, cross-functional execution, and data-driven decision-making to ensure operational efficiency at scale. Design and deliver capacity plans with strategic consistency, addressing complex business challenges while driving automation and process improvement across the planning function. Leverage data and analytical tools to deliver actionable insights that improve planning accuracy. Identify and implement automation opportunities to reduce manual processing time. Lead network-wide initiatives with bias for action and measurable outcomes.
We are looking for a technical, detail-oriented leader with the ability to dive deep into business, operations, and engineering details. Passionate about leveraging large datasets and transactional volumes to drive decisions. Strong delivery record in cross-functional environments backed by analysis and data. Thrives in fast-paced, high-complexity environments with evolving priorities. Balances tactical execution with mid-long term planning consistency.

Key job responsibilities
- Develop and execute short-term OTR plans for Last Mile, ensuring sufficient OTR (On the Road) capacity to meet operational demand without restrictions.
- Own weekly OTRplan accuracy by forecasting Delivery Service Channel needs based on volume inputs, attendance rates, attrition trends, and SPR.
- Monitor and optimize key labor metrics including Productivity, Transportaton Capacity, Attendance, Attrition, SPR and DPPH against OP2 targets.
- Conduct root cause analysis (RCA) for Productivity opportunities, capacity gaps, and plan-vs-actual variances; deliver actionable remediation plans with clear owners and timelines.
- Manage capacity adjustments to ensure adequate staffing levels for standard operations and high-volume events (Peak, Prime Day, etc.).
- Collaborate cross-functionally with Volume Planning, Operations, UTR Planning, Network Design, LMO and Delivery Channels to align capacity with network requirements.
- Generate and deliver weekly Flash reports with performance summaries, RCA, and action plans for leadership review (Sr Leaders audience).
- Build and maintain planning tools and dashboards to improve visibility into labor plan consumption, accuracy, and site-level performance.
- Identify and implement process improvements to reduce manual planning time, minimize re-work from input changes, and increase planning automation.
- Manage capacity trade-off decisions by quantifying the cost impact of productivity vs. capacity trade-offs across Middle Mile, and Last Mile.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.