**Project Lead - CS Product Service Cost Management & Capacity Planning**
Drive operational excellence as **Project Lead**, managing CS product service cost and capacity planning. Key responsibilities include maintaining and analyzing CS cost datasets, preparing performance reports, and providing data-driven cost insights. Lead capacity planning efforts, performing headcount budgeting, and communicating with senior management. Manage stand-alone projects or sub-projects, coordinating deliverables related to service cost reduction. Requirements include strong data analysis skills, experience with cost management, capacity planning, and project management. Familiarity with ERP systems, Microsoft Office Suite, and project management tools is essential. A Bachelor's degree and 3-5 years of relevant experience in a similar role, preferably in Customer Service, are required.
Introduction to the job: This role combines routine responsibilities in Customer Service (CS) product service cost management and capacity planning with project management activities as an individual contributor. The position plays a key role in analyzing product service cost and business capacity planning, improving operational processes, and delivering projects that support operational excellence within the CS organization. Role and responsibilities: CS Product Service Cost Management Maintain and update CS cost datasets on a daily basis. Analyze cost data based on key drivers such as labor, parts, and other factors. Prepare cost performance analysis reports. Provide actionable cost insights to key stakeholders to support operational improvements. Respond promptly and accurately to cost‑related inquiries from local and global stakeholders. CS Capacity Planning Analyze CS business demand and perform capacity planning activities. Calculate and plan the headcount (HC) budget. Propose and align headcount allocation with key stakeholders. Communicate with senior management using logical, data‑driven insights and clear storytelling. Improve planning processes and procedures in collaboration with local and global partners. Project Management Manage mono‑disciplinary stand‑alone projects or lead sub‑projects. Coordinate short‑term to mid‑term project or change implementation within established organizational procedures and standards. Deliver projects related to service cost reduction, business planning improvement, efficiency improvement, or continuous process enhancement. Evaluate project feasibility, define the project management plan, develop implementation plans, and execute them with high‑quality deliverables. Apply industry‑standard project management practices and provide leadership to others involved in the project. Education and experience Bachelor's degree or above, with a Master's degree preferred. Majors in engineering, finance, management, or related fields. More than 3 years of working experience in equipment and service cost analysis, reduction and optimization, or business capacity planning roles. Experience in the semiconductor industry is preferred. Possesses full life-cycle project management capabilities, with proven experience in successful project implementation and delivery.
