Senior Associate - Professional Services
at Euronext
Posted 2 hours ago
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- Compensation
- Not specified
- City
- Country
- India
Currency: Not specified
**Senior Associate - Professional Services** Drive product implementation for asset management firms and CSA brokers from start to finish. Serve as primary client contact, understand business requirements, and customize software solutions. Collaborate cross-functionally to ensure seamless user experience, resolve issues, and contribute to product roadmaps. Proven experience in buy-side or sell-side business, software implementation, and project management. Key skills: project planning, stakeholder management, process improvement, and problem-solving across finance and technology domains. Expected 7+ years of relevant experience.
Deliverables and Tasks:
1. Take handover from the Sales team to initiate product implementation – run the project from inception to delivery, maintain project plan, action log, risk log, etc.
2. Act as the primary point of contact for the business heads of our clients (Asset Management firms and CSA Brokers) during the implementation phase and run weekly project calls.
3. Understand the buy-side and sell-side business and assess their needs. Map their business requirements to the software product.
4. Customize the software as per client needs, perform gap analysis and suggest solutions.
5. Perform demos and trainings to hand over the product instance to clients.
6. Work with the Product Management Team to build a roadmap for enhancements and new functionalities which contributes towards the stability and vision of the product based on the feedback from the end-users and studying the industry trend.
7. Collaborate with Product Management, Development, Support and Testing teams to deliver the product as per client expectations – ensure a delightful user experience with the product.
8. Create user guides for clients to explain product usage and functionalities.
9. Troubleshoot, investigate and resolve Data/Application errors reported by clients.
10. Utilise the product support and change management processes effectively.
11. Implement changes and improvements to the procedures and processes to cope with a rapidly evolving system.
