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Senior Customer Relations Manager

at HSBC

Tech LeadNo visa sponsorshipProduct/Project Manager

Posted 7 hours ago

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**Senior Customer Relations Manager** fosters client loyalty, managing a team to resolve complex issues and maintain high satisfaction rates. Key responsibilities involve strategic planning, process improvement, and collaboration with cross-functional stakeholders. Required skills include outstanding communication skills, in-depth CRM knowledge (SAP, Salesforce), and proven leadership in customer success management. This role demands 8+ years of relevant experience with a track record of driving customer retention and growth. Candidates should beзов