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Senior Customer Relations Manager

at HSBC

Mid LevelNo visa sponsorshipProduct/Project Manager

Posted 5 hours ago

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Senior Customer Relations Manager elevated role to optimize customer experiences, manage & develop high-performing teams. Duties: Directs customer service strategies, resolves complex escalations, drives customer feedback analysis, and champion's CRM software enhancement (e.g., Salesforce). Seeks 8+ years in customer relations, 3+ years at management level, BS/BA in Business/Psychology, proficiency in SQL, and data-driven mindset. Proven track record in improving CSAT/NPS scores and reduced churn. Effectively leads and mentors teams, fostering a customer-centric culture.