Senior Manager, Customer Proposition - Hang Seng Bank (HK)
at HSBC
Posted 5 hours ago
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**Senior Manager, Customer Proposition** at Hang Seng Bank (HK) strategizes and drives customer-centric initiatives. Leads cross-functional teams, defining and implementing customer propositions, products, and services. Requires 8+ years in banking, with 5+ years in customer proposition development or related roles. Proven track record in customer segmentation, market research, and product launch. Expertise in Agile methodologies, customer experience (CX), and data-driven decision making essential. Familiarity with banking products, customer journey mapping, and workshop facilitation. Bachelor's degree in Business, Marketing, or related field, plus relevant certifications preferred. Strong stakeholder management, communication, and leadership skills a must.
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