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Senior Technical Incident Manager

at CGI

Tech LeadNo visa sponsorshipProduct/Project Manager

Posted an hour ago

No clicks

Compensation: Not specified
City: Dallas
Country: United States

**Senior Technical Incident Manager - Dallas, USA** Lead cross-functional teams to minimize impact and resolve complex technical incidents, ensuring 99.95% uptime. Key responsibilities include incident response, problem management, and service restorations. Necessary skills: proven experience in incident management, strong analytical skills, proficient in ITIL and/or relevant frameworks, and demonstrated ability to manage multiple priorities. Command familiarity with tools like JIRA Service Desk, PagerDuty, and impact assessment techniques. Ideal candidate has 7+ years in incident management, preferably in high-availability environments.

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