Industry not specified

Team Leader for Helpdesk (Ortigas)

at CGI

Mid LevelNo visa sponsorshipProduct/Project Manager

Posted 2 hours ago

No clicks

Compensation: Not specified
City: Not specified
Country: Philippines

**Team Leader for Helpdesk (Ortigas) - Pasig, Philippines** Drive our Digital Customer Experience, leading a helpdesk team in troublehooting IT issues, ensuring high user satisfaction. Key responsibilities involve managing team caseloads, driving process improvements, and providing technical guidance. Seeking a seasoned leader with 5+ years of experience in helpdesk management, proficient in ITIL framework, and skilled in tier-2/3 support. Experience with JIRA, Zendesk, or similar tickets management tools is essential. Excellent communication, mentoring, and analytical skills required.

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