VP, Operations Efficiency, Payment Services
at HSBC
Posted 3 hours ago
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- Compensation
- Not specified
- City
- Country
- Vietnam
Currency: Not specified
**Job Title: VP, Operations Efficiency, Payment Services** Leverage your extensive experience in operational management to optimize payment services as our **VP, Operations Efficiency**. Spearhead high-impact initiatives, driving continuous improvement across operations, people, processes, and systems. Monitor and enhance Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to exceed targets. Collaborate cross-functionally to manage technology changes and ensure operational excellence. Proven experience in payments, operations, and process improvement is required. Proficiency in relevant technologies such as payment gateways, risk management tools, and project management software is necessary. This role demands a strategic thinker with strong leadership skills and a track record of driving operational efficiency.
Some Careers Grow Faster Than Others.
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
We are currently seeking a high calibre professional to join our team as VP, OPERATIONS EFFICIENCY, PAYMENT SERVICES .
Roles & Responsibilities:
Impact on the Business
- Drive high performance within respective areas to ensure all programmes, technology changes will be managed properly to achieve and exceed SLAs and KPIs.
- Demonstrate results of continuous improvements across all key areas of operations management, people, processes, systems etc.
- Build, maintain then enhance the operations culture/operational excellence of the department
Customers / Stakeholders
- Effectively transform the voice of the customers into the processes.
Leadership & Teamwork
- Effective connect and working with colleagues across global businesses, functions, procurement, risk, and compliance to devise and deliver a balanced and measurable approach to how HSBC executes its activities.
Operational Effectiveness & Control
- Maintain HSBC control standards, follow Group Compliance Policy and Local regulatory compliance to minimize operational risk and loss.
Qualifications & Experience
- At least 3 years of experience in Operations and processing, and workflow designs
- Project management experience (important)
- Analytical and creative problem solving skills (important)
- Excellent ability in numerical analysis (important)
- Customer oriented mindset and an ability to interact with people at all levels (important)
- At least 3 years of experience in managing large scale, high performing teams (>40 staff) (preferable)
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited
About HSBC Vietnam: https://www.about.hsbc.com.vn/vi-vn
