Sr. GLOBAL OPERATIONS ENGINEER (STARLINK)

Starlink is leveraging SpaceX’s experience in building rockets and spacecraft to deploy the world’s most advanced broadband internet system and largest satellite constellation. The Starlink Growth team combines deep analysis, business strategy, and operational excellence to drive customer retention, improve lifetime value, and scale the business.

As a Sr. Operations Engineer, you will own high-impact initiatives from end to end. You will identify complex problems, build scalable solutions, influence cross-functional leadership, and translate data into strategic decisions that directly affect Starlink’s growth, profitability, and operational effectiveness.

RESPONSIBILITIES:

• Take extreme ownership of process improvement: ruthlessly apply first-principles methodologies to eliminate waste, scale self-service, accelerate resolution, and simplify complex processes
• Identify systemic engineering and operational defects with bias for action; rapidly determine root causes and drive comprehensive solutions at scale—both immediate fixes and permanent preventative systems that remove recurring requirements
• Design and own lean data frameworks that surface only the signals that matter across the customer journey and internal operations (logistics, finance, etc.), enabling fast decisions
• Partner with leadership and cross-functional teams to prioritize, aggressively de-scope requests, allocate resources, and kill non-essential work so high-impact solutions stick
• Own complex projects end-to-end with bias for action: set aggressive timelines, remove blockers, influence stakeholders, drive tight feedback loops, and deliver results without waiting for perfect conditions
• Lead design reviews and rollouts with design, engineering, logistics, and operations teams—challenge scope, strip unnecessary requirements, run lean betas, and create only the enablement materials that actually move the needle
• Establish living knowledge systems with extreme ownership: codify essential best practices, continuously prune outdated documentation, and ensure systems stay simple and scalable

BASIC QUALIFICATIONS:

• Bachelor’s degree in engineering, mathematics, computer science, or STEM field
• 5+ years of experience in an operations, process improvement, manufacturing, and/or consulting environment
• 3+ years of experience with, Excel, SQL, and Python

PREFERRED SKILLS AND EXPERIENCE:

• Proven ability to thrive and deliver in environments with competing priorities and aggressive timelines
• Experience leading complex operational and strategic initiatives at scale
• Strong proficiency in statistics, data analysis, and data visualization; ability to turn data into decisive action
• Demonstrated ability to independently define, scope, de-scope, and own projects end-to-end
• Hands-on experience with lean, Six Sigma, and first-principles process improvement methodologies
• Proficiency in programming/scripting languages (Python, SQL, C#, or similar) for analysis and automation
• Excellent written and verbal communication skills with a track record of influencing senior leaders
• Extreme ownership, strong bias for action, and a history of building simple, scalable solutions
• Strong interpersonal skills with experience mentoring others and leading small, high-performing project teams
• Advanced degree or dual background preferred (engineering + business/economics)

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel up to 50%