Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

Business:IWPB Technology

Job ID：55978

Principal responsibilities

• Understand and apply standards, best practices to ensure compliance and consistently maintain quality in deliverables.
• Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality
• Review the processes consistently to implement improvement plans, and to support organization objectives for efficiency.
• Automate tasks to decrease the efforts spent on the regular support activities.
• Ensure high availability of services.
• Ensure problem ticket raised (PRB) and required teams, stakeholders are informed.
• Differentiate between incident and service request. Fulfil adhoc small reporting requirements.

Knowledge & Experience/Qualifications

• Ability to do root cause analysis and provide optimum solutions.
• Minimum 5-6 years of development / support experience on banking platforms.
• Mandatory technical skills - PL-SQL, UNIX, Shell scripting knowledge, high level middleware application server knowledge, interface development
• Excellent analytical, problem-solving skills.
• Experience on banking functional domain – Any banking stream – Retail, Private, Commercial or markets etc.
• Excellent written and verbal communication and presentation skills.
• Avaloq certification would be an added advantage.
• Good understanding on Application Support processes - ITIL foundation would be added advantage.
• Good understanding of service management practices, ITSA – NFRs would be plus.

/WX/LP

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***